Guest Baggage & Warehouse Associate

Warehouse (Baggage) Associate

Who are we:

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Title:Warehouse Associate

Reports to: Operations Manager,Retail Operations Manager, Supervisor(s) and Food Service Operations Manager(s)

Position Overview

Unlike a traditional industrial distribution warehouse, our Warehouse Associate role is an active, customer-facing position located on naval property. The primary focus of this role is managing our guest baggage holding service—safely checking in, storing, and returning bags for visitors who cannot bring luggage onto the grounds. Additionally, this associate provides lightweight inventory transport, stocking, and general operational support across our retail, baggage, and food locations as needed.

Responsibilities

• Execute daily warehouse duties under the direction of the Management Team.

• Provide flexible operational and customer service support across other departments- including retail, warehouse, and food venues- by assisting with daily tasks, restocking, and guests needs as assigned.

• Maintain a clean, safe and organized work environment.

• Follow established control procedures for cataloging, inventory control, bulk storage and distribution of materials, equipment and supplies and assist in maintaining this supply system.

• Assist in receipt, storage and distribution of supplies and equipment in large, centralized warehousing operations.

• Ensure compliance with all applicable health and safety regulations.

• Perform other tasks as deemed necessary.

Requirements

• Strong interpersonal and communication skills.

• Exceptional problem solving/decision making skills combined with the ability to be organized.

• Demonstrates the ability to remain flexible in a fast-paced environment.

• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.

• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.

• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units

• Focuses on removing barriers and empowering growth and opportunity for team members at all levels

• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back

Previous Experience

• None required.

• All education backgrounds eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds,…