Director, Loan Operations

Overview

Base pay range: $97,698.00/yr - $/yr

Location:

Honolulu, HI

We are an EEO/AA employer M/F/D/V and maintain a drug-free workplace with pre-employment substance abuse testing.

• Management of all loan related processes, including commercial and consumer servicing, payment and loan accounting, loan booking, and mortgage servicing. Works closely with all internal/external business units.
• Serve as a subject matter expert on loan product servicing escalations; independently handle assignments and special projects related to department functions and strategic goals.
• Improve the overall customer experience, manage risk, and ensure compliance with bank policies, procedures, and applicable state and federal banking regulations within the scope of responsibilities.
• Administrative reporting, efficiency reviews, internal cross-training, and development of department procedures. Establish and enforce standards, policies, and procedures; drive continued process improvements.
• Lead process-improvement projects to increase operational efficiency, improve client experience, and manage risk; stay current on loan operations concepts and procedures for system utilization and problem resolution.
• Communicate with customers regarding Loan Operations matters; assist with inquiries or problems; research and correct errors; manage suspense and house accounts to ensure timely resolution; coordinate major Loan Operations initiatives per leadership guidance.
• Directly manage Loan Operations employees in accordance with policies and laws; responsibilities include hiring, training, performance appraisals, career development, and disciplinary actions. Provide coaching and recognition as appropriate; complete annual performance reviews and succession planning.
• Monitor and coordinate vendor processing related to Loan Operations; ensure KPI standards are met; ensure SOX compliance; coordinate, lead, and implement projects; present objectives, alternatives, and cost/benefit analyses.
• Maintain the department’s annual budget process; monitor and enforce budget parameters; provide monthly management reports.
• If designated as BUCO (Business Unit Compliance Officer): oversee day-to-day compliance for the business unit and related third-party vendor relationships in alignment with Compliance Management System Policy and Bank Secrecy Act Policy; promote a culture of compliance and timely mitigation of compliance risks; exercise judgment and influence to balance business strategy with controls.

• Bachelor’s Degree from an accredited 4-year university in Business Administration or related field required.
• 7+ years of experience in Consumer, Commercial, Dealer, and Residential Mortgage required.
• 4+ years in a Management role or 1+ years in a Directorial role required.
• 1+ years of Project Management and/or General Ledger experience preferred.
• 2+ years of Vendor Management experience and knowledge of bank regulations and practices within Loan Operations preferred.

• Must be able to perform light physical work and to move or lift items up to 20 pounds.
• Operate and proficiently use standard office equipment and applications.
• Clear verbal and written communication with internal and external customers; good hearing for daily interactions.
• Must be able to read and understand bank-related documents.
• Work in a conventional office setting; able to sit at a desk or workstation for long periods and adapt to varying environments as needed.

We’re proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.