Food Service - Supervisor Honolulu Zoo

Food Service - Supervisor at the Honolulu Zoo

Position Title:

Food Service Supervisor

Reports to:

Food Service Operations Manager(s)

Who are we:
For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact.

We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Ensure location, or zone, is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.
• Oversee direct location, or zone, operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.
• Support the build of daily prep and item lists, delegating to employees as necessary.
• Actively help to support operations and fill holes as necessary to ensure smooth service.
• Assign associates to duties, coaching through projects, daily tasks, and guest interaction.
• Actively and efficiently respond to guest feedback.
• Familiar with intermediate food and beverage knowledge, including but not limited to serve‑safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation and overall area cleanliness.
• Maintain general organizational upkeep of each outlet’s storage areas/back dock spaces within designated zone.
• Be responsible for daily check‑ins with outlets, ensuring that information given to them via preshift meetings each morning is being communicated to team members across their zone.
• Limit and control waste through maintaining proper prep levels and daily tracking of waste through provided waste logs.
• Maintain consistency with all product and serves product based on the standards set by the operations and culinary team.
• Create and communicate a plan for the next day regarding staffing, prep, and to‑do lists with direct reports.
• Implement proper merchandising of product as set by the Operations team.
• Monitor and control production of all product in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages and other cart items) as specific to your assigned zone.
• Support oversight of personnel duties, including but not limited to:
• Training new employees and issuing performance reviews.
• Actively coaching the employee on performance with oversight from operations manager.
• Oversee break and rest break management for employees.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Assist team to ensure all tasks are completed in a timely manner through helping complete daily tasks as necessary.
• Remain knowledgeable of and supervise in accordance with all applicable local, state and federal laws.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

• Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships with other branch managers.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates multi‑tasking, detail, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast‑paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, takes initiative, uses tact and diplomacy.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (10‑35 lbs) as necessary to operation, which entails…