Program Manager Business Continuity

Under the direction of the Corporate Business Continuity Manager, the Corporate Business Continuity Coordinator oversees the readiness of the corporate emergency operations center facility and the emergency operations center contingency support staff. Manages the night shift of the Emergency Operations Center during Crisis Management Operations. Assists and advises the Manager in all activities pertaining to the development, implementation, and maintenance of corporation’s business continuity program.

The Coordinator also works independently to coordinate the development and maintenance of business continuity/contingency plans with senior level managers.

Responsibilities

• Manage maintenance of the corporate emergency operations center facility, work assignments for support staff, status of equipment, supplies and master plan library to ensure the emergency operations center and staff are prepared for immediate activation in accordance with the Corporate Crisis Management Plan. Use vendor provided software to support emergency response procedures, business recovery plan maintenance and program management reporting, as well as a vendor provided automated system to disseminate emergency notifications during crisis situations.

• Consult with senior business managers, building wardens, floor wardens and recovery team leaders on the development and maintenance of the corporation's business continuity, Emergency Response Procedures and Business Recovery Plans. Evaluate and ensure business continuity plans are in compliance with regulatory requirements.

• Develop and conduct business continuity training programs, exercises and tests designed to evaluate effectiveness of continuity plans (both emergency response procedures and business recovery plans).

• Manage department operations during Manager’s absence. Advise Manager on status of development, implementation, and maintenance of the comprehensive corporate business continuity program.

• Research, evaluate, and recommend contingency planning strategies.

• Provide direction to Floor Wardens, Recovery Team Leaders and Managers to correct deficiencies in emergency response procedures and business recovery plans identified by exercises and/or audit agencies.

• Consult with government agencies, vendors and others to develop business continuity plans and promote cooperation among various organizations.

• Perform all other miscellaneous responsibilities and duties as assigned.

Qualifications

• Bachelor’s degree from an accredited institution or equivalent work experience. Requires formal training in contingency planning and/or emergency management. Professional certification in business continuity planning, emergency management or safety desired.

• Minimum 7 years of experience in business continuity planning, emergency management or risk management areas for a bank or other financial institution, or equivalent work experience. Certified Business Continuity Professional may be substituted for up to 2 years of required experience. Requires prior work with business continuity plans, prior project management (all facets) experience, and program test and exercise experience.

• Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems.

• Excellent verbal and written communications skills, including presentation skills. Able to speak comfortably to large groups. Must be able to explain complex ideas in simple terms to all levels of employee and management. Demonstrated leadership, decision making skills, ability to lead teams and drive results. Able to manage multiple projects in addition to day‑to‑day functions. Must be flexible and able to prioritize workload as needed.

Requires business acumen, critical thinking, strong analytical, quantitative and problem‑solving skills to identify improvement opportunities and risks, implement change and evaluate results. Must work flexible hours including holidays, weekends and evenings as needed or assigned. Able to provide own transportation or operate a vehicle…