Senior General Manager

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About

The Role

We are currently recruiting a Senior General Manager for our Ward Village commercial assets in Honolulu, Hawaii. Ward Village is a Howard Hughes master‑planned community, a 60‑acre area between downtown and Waikīkī, along O‘ahu’s south shore. Honoring the distinct history of its land, Ward Village is at the forefront of sustainable community development – integrating dynamic architecture, local culture, and public open space.

At full build‑out, the community will include approximately one million square feet of unique retail and thousands of homes, as named the "Best‑Planned Community in the United States" by Architectural Digest. The Senior General Manager will be responsible for the physical and fiscal operations of the commercial assets in Ward Village and Kewalo Harbor, directly supervising Operations Manager, Property Coordinators, Receptionist, and reporting to the Senior Vice President of National Asset Management & Operations.

What You Will Do

• Actively participate in leadership forum for overall master plan development with a focus on the property management of its commercial assets.

• Support leasing and marketing efforts to grow the tenant base.

• NOI accountability, preparation of and review and approval of all recurring financial reports, budgets, reforecasts, billings, and capital expenditures program.
- Actively collect rents and control delinquencies, determine and recommend legal action for any tenant/lease defaults and work with internal and external legal teams on lawsuits or other legal matters.
- Monitor operational expenses and continuously explore opportunities to raise service levels, promote sustainability, and/or reduce costs.
- Work with Corporate Leasing representatives and outside brokers in securing short and long‑term tenant leases and renewals.
- Ensure proper financial and administrative controls are implemented.
- Prepare annual budget business plan to include goals, objectives, and financial analysis. Work with accounting and oversee revenue and expense inputs and overall annual budget.
- Provide input, review and approve quarterly reforecast.

• Present financial and business planning (on behalf of Asset Management and Property Management) to the executive team and on investor/partner tours.

• Maintain direct accountability and ownership for the physical appearance of all assets.
- Regularly walk the various commercial areas to inspect overall cleanliness and safety of the property.
- Immediately address and mitigate any safety issues that may increase risk to the property owner.
- Implement Capital Projects program (5‑year capital budget, planning, execution, completion, closing).
- Responsible for the overall direction and management of the fire/life safety program.
- Work with Tenant Coordination team on new tenant build‑outs, capital projects, and other tenant or property‑related work.
- Oversight of all operating third‑party contracts and vendors (e.g., janitorial, maintenance, landscaping, security).

• Coordinate with association management staff and the Ward Village Owners Association with an understanding of allocations, roles and responsibilities according to condominium documentation.

• Execute transition plans of existing commercial assets for development of residential condos to include termination of existing leases, tenant relocations, property closures, construction coordination, and onboarding of new assets.
- Work with the Development team as it relates to physical impacts to the various commercial areas throughout Ward Village. This includes coordination with the Development and Construction teams, and notifications to affected parties and stakeholders.

• Partner with tenants to administer leases and other agreements related to the property.
- Ensure tenant lease provisions are followed while communicating any issues to Regional President.
- Manage tenant relations and review requests and prepare recommendations for lease committee as it relates to amendments, assignments or rent relief.
- Respond to customer concerns that are…