Operations Manager

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences so there’s no fumbling with tickets, machines, apps, or credit cards. You simply drive in and drive out.

We are the largest parking network in America, with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe. Today we are reinventing parking, powering checkout‑free experiences everywhere to make everyday living, working, and playing remarkable – giving us back our most valuable asset, time.

• Deliver on our Promise by ensuring every moment matters for clients by resolving client requests and concerns efficiently and communicating proactively.
• Hire, develop, train, and supervise a diverse team of Promise‑driven employees; identify proper staffing levels to complete duties and deliver superior customer experience.
• Ensure parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation’s budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims; recommend and implement plans to improve safety and prevent similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

• Demonstrates ability to lead, manage, and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience developing budgets and P&L review is a plus.
• Ability to react and problem‑solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite); ability to learn internal computer programs.

Must possess a valid state‑issued driver’s license with a current address and an acceptable driving record.

$75,000 – $85,000 annually per year

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k), and paid time off.

SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting in all job classifications without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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