Operations Coordinator

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Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best‑in‑class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Schedule:

Monday – Friday 7 a.m. – 4 p.m.

The Operations job family leads all of the business operations within a branch location or multiple branch locations within a defined geography and/or product group. General areas of responsibility include providing leadership for the organization's customer‑facing associates and branch functions. Positions in operations leadership are responsible for the day‑to‑day operations of the organization's branches, areas, and other geographic units and KOB groups.

Delivers job responsibilities following a defined standard output or set of procedures. Work consists of tasks that are very routine, or well defined, with specific instructions to achieve standardized solutions.

Problems and issues faced are routine and solutions are clear. Follows a well established and familiar set of job activities and/or job process to solve a problem.

• Act within the scope of established objectives and policies to accomplish assigned goals.
• Under the direction of the manager, maintain inventories, conduct physical inventories, maintain location appearance, and complete day‑to‑day paperwork.
• Work with vendors and Ferguson shared services division to clear vendor pricing discrepancies.
• Facilitate customer credit memos with accuracy based on company guidelines. Work WMS Variance and Cycle Count Reconciliation.
• Develop or implement quality control programs.
• Implement operational efficiency improvements which may include, but are not limited to, standardization of systems, quality control, safety, and customer satisfaction.
• Review customer invoices for pricing and costing accuracy as well as freight billing and costing.
• Oversee the facilities of the operation to provide a safe and well‑maintained work environment.
• Perform all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures.
• Participate in associate meetings and communicate any concerns to management.

• 1 - 3 years Ferguson experience is preferred.
• Strong attention to detail and accuracy. Self‑motivated/goal oriented.
• Ability to effectively multi‑task.
• Organization and time management skills.
• Communicates well.
• Knowledge of Trilogie and Microsoft Excel is a plus. Knowledge of WMS/High Jump preferred but not required.
• Ability to handle stress. Team player with good attitude.
• Understands importance of customer service.
• Willingness to help out in other areas, besides operations, when needed.

At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender…