Assistant Operations Manager

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking to power checkout-free experiences anywhere you go, making everyday experiences of living, working, and playing remarkable.

• Basic Function – Assisting in the day-to-day management of the assigned location, ensuring that parking operations are handled within contractual guidelines, fostering good client relations and promoting a professional image and approach to the business.
• Participate in programs to improve client and customer satisfaction.
• Engage in the development of property-level financial and operational goals.
• Assist in the management of day-to-day activities of the assigned locations including: ensuring appropriate customer interaction, supervising the preparation of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (e.g., cashiers, valet attendants, maintenance porters), preparing month-end reports, auditing daily cashier shift reports, monitoring and checking time cards, hiring and training frontline staff, reviewing damage claims, disbursing petty cash, and assisting in the preparation of the annual budget.
• Assist customers by answering questions courteously and professionally.
• Assist in the maintenance and repair of parking equipment and general maintenance tasks as directed by the Facility Manager.
• Report accidents, safety hazards, or policy violations to the Facility Manager.
• Assist with cleanup of debris and spills as needed.
• Have thorough knowledge of all areas of the garage and surrounding major streets, landmarks, and freeways in the area.
• Assist the Facility Manager with other duties as needed.

• Education/Experience Required
  :
  High School Graduate. A minimum of six months of parking experience preferred.
• Availability to Work
  :
  Availability for shift variations as needed; may require 2nd shift, 3rd shift, and/or weekends depending on location.
• License
  :
  Must possess a valid state-issued driver’s license with current address and acceptable driving record.
• Oral Communication
  :
  Speaks clearly; listens and seeks clarification; responds well to questions.
• Written Communication
  :
  Writes clearly and informatively; can read and interpret written information.
• Customer Service
  :
  Strong customer orientation and positive attitude; responds to requests in a courteous and professional manner.
• Adaptability
  :
  Adapts to changes in the work environment; can handle delays or unexpected events.
• Judgment
  :
  Exhibits sound and accurate judgment.
• Physical Demands
  :
  Regularly stands, walks, and uses hands to handle cash and equipment; occasionally sits, climbs, or balances; may lift/move up to 25 pounds. Reasonable accommodations available for disabilities.

Salary Range: $25.00-$27.00 per hour

Benefits: Eligible employees participate in medical, dental, vision, flexible spending accounts, long/short-term disability, life insurance, accident insurance, 401(k), and paid time off.

US-HI-HONOLULU

• Seniority level
  :
  Mid-Senior level
• Employment type
  :
  Full-time
• Job function
  :
  Management and Manufacturing
• Industries
  :
  Software Development

SP+ is an equal opportunity employer. We recruit, hire, train, and promote without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other protected characteristics. We do not tolerate harassment or retaliation against anyone exercising these rights.

Right to Work and AEDT notices: SP+ may use automated tools to assess candidates. Data may be retained as part of your employee records if hired. For NYC applicants seeking an alternative selection process accommodation or questions about data retention, please contact