Program Manager

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost, and we will be there when you need us.

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end‑to‑end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

Coordinates activities of personnel at assigned base and collaborates with the Aviation, Maintenance and Membership Departments. Essential functions include administrating the financial, marketing, growth and business aspects for the assigned base.

• Coordinates the daily base activities of the Flight Nurse and Flight Paramedics by stopping by the base a minimum of three times a week; exceptions will include PM’s with multiple bases or business‑related activities which preclude the visits.
• Collaborates with Base Pilot Supervisor for pilot activities.
• Assures proper coverage for all medical shifts.
• Secures replacement staff for all work absences.
• Reviews electronic payroll of medical crew for accuracy and submits for approval before the stated deadline.
• Receives medically related flight problems or issues from medical crews, aviation staff, communications center staff, customers and patients. Resolves medically related problems or issues as they occur with feedback to appropriate persons or refers the issue to the appropriate person for resolution.
• Recommends and implements changes to improve efficiency and effectiveness of medical staff and base performance.
• Assures proper use, maintenance, and repair of medical equipment and supplies.
• Participates in the evaluation of new equipment/supplies and oversees inventory and supplies.
• Oversees the base spending, remains within budget for the base and submits the required reports as defined by policy.
• Responsible for the maintenance and organization of facilities.
• Conducts in conjunction with the Safety Officer monthly staff meetings at assigned base to include preparing an agenda, typing minutes and assuring delivery of minutes to all crew members and safety department.
• Ensures crew members follow policy for work‑related injuries and exposures.
• Submits detailed reports to the SPD and RDBO, as requested.
• Collaborates with the appropriate Educator and Medical Director to resolve any deficiencies.
• Collaborates with the Communications Supervisor and the RDBO on Communications Center issues.
• Reviews monthly CQI reports refers those with deficiencies to appropriate Educator, Medical Director or Director of Clinical Care Services.

• Delegates assignments and holds employees accountable for work completion.
• Develops individuals medical crew members talents by promoting professional growth, education, involvement, and decision making.
• Accountable for medical crew licensure, certifications, and clinical requirements.
• Ensures the required credentials are submitted by the base staff to the corporate office and a copy is kept at the base.
• Collaborates with Base Clinical Lead (BCL) to ensure assigned staff has the required OSHA training and TB testing to meet corporate and government compliance.
• Ensures narcotic counts are completed per policy; all staff document narcotic use per policy; and reports any discrepancies immediately to the SPD, RDBO and HR.
• Interviews and hires candidates for Flight Nurse and Flight Paramedic positions at the assigned base.
• Assists new employees with completion of the orientation process. Monitors new employee performance by assigning a preceptor and working closely with the BCL to ensure successful transition into the position, throughout the orientation process.
• Prepares annual employee evaluations for assigned medical staff.
• Carries out disciplinary action with input from the SPD, RDBO and Human Resources.
• Resource for the dissemination of new information and problem resolution for the medical staff.
• Carries out supervisory responsibilities in accordance with the company's policies and applicable laws.