Program Manager IV

This position is part of the KP Health Connect (Epic) Training & Informatics department supporting the KP Medical Foundation. The Program Manager IV – Strategic Projects, Emerging Markets role will provide structured governance, training oversight, and change management leadership. This position directly supports organizational goals of scalable market expansion, workforce preparedness, and consistent member experience across regions, ensuring that emerging markets — including KPNV and future expansions — are equipped for successful Epic adoption and long-term sustainability.

Manages medium-to-large scale programs or components with multiple work streams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close‑out in an extended or open‑ended time frame. Leads the work of program teams by coordinating and monitoring internal and/or external resources. Proactively monitors and identifies program risks, issues, and trigger events by developing mitigation plans and strategies.

Monitors compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures. Ensures the alignment, buy‑in, coordination, and support of diverse program stakeholders. Assists with reviews of vendor performance levels, ensures service level agreements are met, and assists with contract negotiations with vendors.

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross‑functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self‑development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations.
  
  Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business‑specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross‑functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high‑priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines;
  
  identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Manages medium‑to‑large‑scale programs or components with multiple work streams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close‑out in an extended or open‑ended time frame. Develops, analyzes, and manages increasingly complex program plans which include scope identification and management, schedule, inter‑dependencies, and resource forecast. Manages and monitors program financials for medium‑to‑large‑scale programs.
  
  Monitors program performance to ensure programs effectively deliver maximum long‑term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Manages program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program…