Operations Director

This position is responsible for training, developing, and supporting the Store Manager in their profitability of each store over the agreed upon time frame. Responsibilities include monitoring and assessing store profitability; training or guiding managers to make improvements as needed; formulating operations procedures, policies, systems and processes to support a high level of SQCST; holding managers accountable for their store results;

constantly looking for ways to improve the operations and the skill of the store managers.

• Cross functional leadership
• Accountable for developing GM's & MUM's
• Holds self accountable for organizational impacts of decisions - parts to whole.
• Accountable for the creating and achieving of meaningful operational budgets.
• Stay apprised of industry trends and innovations
• Ensures alignment/Coordination w/others
• Participates in corporate goal setting, development of the Mission Statement, and Management of the business using the following as a foundation:
• A team effort with others, including senior managers, managers at the stores, managers in administration and other operations/departments within the business, and employees.
• Living the Core Values/Managing Principles of the Company daily.
• Maintaining a focus on SQCST(Service, Quality, Cleanliness, Safety, and Training).END RESULT:
  The Company is kept financially strong and profitable, as measured by the monthly and fiscal year financial statements.
• Through an ongoing development process, teaches, supports and encourages self and others in the achievement of their fullest potential, professionally and personally. Areas may include and are not limited
• to:
• Customer Satisfaction
  - With the use of the inverted triangle or open feedback system, along with the current service and marketing strategies.
• Quality
  - Consistent production of a quality product.
• Cleanliness and safety
  - Maintaining a clean, safe, wholesome, non-toxic work environment for the external and internal customer.
• Interpersonal skill development
  - Communication skills, relationship skills to enable each person to work with anyone within the organization effectively.
• Technical skill development
  - In their specific area of work.

Employees with high morale who are competent, secure and happy/satisfied in their jobs as measured by high productivity, minimum turnover, increased promotions from within; customers who continue to return as patrons because their service needs have been met and exceeded, as measured by a true increase in sales and transaction counts.

• Acquires information continuously and takes the risk to put new knowledge into experience to become skillful in management and their area of expertise.
• Applies good problem-solving techniques to make appropriate decisions within the parameters of their jurisdiction.
• Values and learns from each experience to continuously improve in the future proactively.
• Interacts with others in ways that show respect and openness.
• Keeps abreast of current and new Company policies and procedures and communicates applicable information to staff, maintaining confidentiality about sensitive information; enforces policies when applicable; recommends changes of those that are no longer appropriate in the current form.

Senior Managers who are able to manage their departments and/or area of expertise with minimum involvement from Executive and/or Corporate level which are made for the benefit of the whole; and take appropriate actions to implement these decisions for constructive results.

• When possible, participates in public or community-related activities to further serve the public as part of the manager's capacity.

Professionalism in all interactions with people, exuding enthusiasm and pride about the Company. The possible involvement with organizations, neighborhood boards, etc. that make a difference and has a positive influence on people’s view of the Company. The general community is positive about what the Company stands for, and what we do.

• Fulfills various other duties and responsibilities requiring judgment, foresight, and ability to achieve good corporate results.

Work completed at high-quality standards. Representative Duties:

• Establishes goals and priorities for the operations division in order to maintain and to continuously achieve a uniform direction toward the successful attainment of the Company’s goals.
• Ensures that the Company management philosophies and objectives are clearly…