Senior Director, Client Success

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Senior Director, Client Success leads client experience strategy and team performance across the full account portfolio. This role owns the strategic direction, financial performance, and long-term retention of Datavant’s client relationships across every tier, while building and scaling the talent, governance, and processes that enable the broader Client Success organization to deliver consistent, high-quality outcomes. The Senior Director partners with executive stakeholders, internally and externally, up to the C‑suite, to translate market, regulatory, and competitive insight into proactive strategy, and serves as a strategic connector across Sales, Product, Operations, and Technology.

• Guide strategy across accounts within your scope aligning client roadmaps to Datavant corporate and Business Unit priorities.

• Anticipate market shifts, regulatory changes, and competitive pressures, translating insight into proactive, scalable strategies.

• Guide the team in prioritizing high-impact initiatives, balancing financial performance, operational feasibility, and long-term client value.

• Identify and act as a change agent for business process improvements — leveraging process engineering, AI, Business Intelligence, and Third-Party Organization (TPO) partnerships to drive transformation.

• Lead, coach, and develop a team of CSMs, Senior CSMs, and Managers, setting a clear vision and driving alignment across large, complex teams.

• Build scalable talent strategies, succession plans, and performance standards that elevate the broader Client Success organization.

• Engage regularly with executive stakeholders, internally and externally, influencing outcomes and serving as a strategic connector across functions.

• Excel at talent acquisition, including onboarding and retention, to continually raise the talent bar.

• Own executive relationships across the account portfolio, acting as a trusted advisor to stakeholders up to the C‑suite.

• Oversee delivery strategy across implementations, renewals, growth, and escalations, ensuring a consistent, high-quality client experience.

• Coach leaders to deliver compelling executive presentations, manage change effectively, and drive alignment through clear, outcome-focused communication.

• Apply deep healthcare, risk adjustment, and retrieval expertise to shape client strategy and identify expansion opportunities across complex enterprise accounts.

• Own full-cycle management of a portfolio of accounts, achieving revenue, retention, and growth goals through effective execution and partnership plans.

• Connect industry trends, product capabilities, and financial performance to long‑term growth plans; leverage financial awareness to translate strategy into action.

• Partner cross‑functionally with Sales, Product, and Operations leadership to influence roadmap decisions and drive sustainable revenue and retention outcomes.

• Be…