Supv, Customer Field Services - Oahu

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Applications will be screened based on the information provided; in order to assist us in determining qualifications, please upload a current resume and take some time to update your employment information, certifications, etc. The information will flow over to your profile.

(The P CM METER READING Department of the P SUBSTATION & METER Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional Supervisor))

Supervises and directs field and clerical work of the Meter Reading, Field Service, Collection and Investigations Sections to ensure that meter readings, field work orders and investigations are completed promptly, courteously, and at efficient costs such that forecast revenues are maintained and monies owed to the Company are collected to maximize cash flow and reduce loss revenue and bad debt.

• Directs and oversees personnel in the Meter Reading, Field Services and Investigations Sections. Oversees all sectional personnel matters including performance management and improvement, staffing and employee recognition, development, and conduct. Develops and maintains section operational procedures, standards and guidelines. Develops and coordinates training for employees on job procedures and allocation of tasks. Provides effective coaching, support and guidance to build and maintain a high performance, high productivity and high morale team.
  
  Develops and implements strategies and activities which contribute to increased productivity, efficiency, quality of service, and customer satisfaction.
• Develops and implements plans that ensure that all meter reading routes and cycles are properly organized and accurately retrieved via manual or automated mechanisms on a timely basis; and routes are staffed to ensure proper productivity and accuracy levels.
• Effectively resolves customer escalations, including complex requests, grievances and issues relating to fraud, tampering, meters, billing errors, rates and delinquencies, and assists customers with special needs.
• Supervises/directs all section personnel matters including performance appraisals and interviews, employee recognition, disciplinary action, safety, training and development and staffing. Monitor staff size to avoid surpluses and shortages while meeting productivity goals and employment ceilings.
• Develops and manages Section’s O&M budget and prepares management reports on performance and variances.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

• Working knowledge of electricity, electric terms, basic credit and collection practices and law.
• Working knowledge of meter reading routes, field and office procedures.
• Working knowledge of customer metering equipment and devices.
• Working knowledge of electrical appliances.
• Working knowledge of the layout of different areas of the island.
• Working knowledge of personal computers and/or systems and related software applications such as spreadsheets, word processing, database, etc.
• Working knowledge of the Company’s tariff and rate schedules.
• Working knowledge of Department operational…