Supv, Customer Field Services - Oahu

Supv, Customer Field Services - Oahu

Location:

Honolulu, Hawaii (HI), US, 96813

Company: hawaiianel

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

The P CM METER READING Department of the P SUBSTATION & METER Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional Supervisor)

Supervises and directs field and clerical work of the Meter Reading, Field Service, Collection and Investigations Sections to ensure that meter readings, field work orders and investigations are completed promptly, courteously, and at efficient costs such that forecast revenues are maintained and monies owed to the Company are collected to maximize cash flow and reduce loss revenue and bad debt.

• Directs and oversees personnel in the Meter Reading, Field Services and Investigations Sections. Oversees all sectional personnel matters including performance management and improvement, staffing and employee recognition, development, and conduct. Develops and maintains section operational procedures, standards and guidelines. Develops and coordinates training for employees on job procedures and allocation of tasks. Provides effective coaching, support and guidance to build and maintain a high performance, high productivity and high morale team.
  
  Develops and implements strategies and activities which contribute to increased productivity, efficiency, quality of service, and customer satisfaction.

• Develops and implements plans that ensure that all meter reading routes and cycles are properly organized and accurately retrieved via manual or automated mechanisms on a timely basis; and routes are staffed to ensure proper productivity and accuracy levels.

• Effectively resolves customer escalations, including complex requests, grievances and issues relating to fraud, tampering, meters, billing errors, rates and delinquencies, and assists customers with special needs.

• Supervises/directs all section personnel matters including performance appraisals and interviews, employee recognition, disciplinary action, safety, training and development and staffing. Monitor staff size to avoid surpluses and shortages while meeting productivity goals and employment ceilings.

• Develops and manages Section’s O&M budget and prepares management reports on performance and variances.

• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Working knowledge of electricity, electric terms, basic credit and collection practices and law.

• Working knowledge of meter reading routes, field and office procedures.

• Working knowledge of customer metering equipment and devices.

• Working knowledge of electrical appliances.

• Working knowledge of the layout of different areas of the island.

• Working knowledge of personal computers and/or systems and related software applications such as spreadsheets, word processing, database, etc.

• Working knowledge of the Company’s tariff and rate schedules.

• Working knowledge of Department operational procedures, policies, and practices.

• Working knowledge of business management principles and practices, normally acquired through college level courses or equivalent…