Technical Services Specialist

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Position Summary:

Reporting to the Senior Director of Manufacturing and Engineering, this role provides cross-functional technical support across the supply chain, on-site manufacturing, and co-manufacturers. Key responsibilities include introducing new formulations, sourcing and approving new ingredients and suppliers, overseeing production scale-up activities, and developing essential production records such as bills of materials (BOMs). Additionally, this role plays a critical part in driving process control enhancements and continuous improvement initiatives.

Essential Functions:

- Executes technical services functions efficiently and in compliance with company SOPs, including Product Design, Innovation and Development, Specifications, Supplier Approval Program, and Management of Outsourced Processing.
- Ensures compliance with authenticity claims by compiling and submitting necessary documentation to certifying bodies, including but not limited to Kosher, Non-GMO Project Verification, Keto-Friendly, Paleo-Friendly, and Cocoa Horizon.
- Maintains deep expertise in food manufacturing and consumer packaged goods, staying up to date on industry developments, legal requirements, and best practices by reviewing technical documentation, industry standards, and research reports.
- Develops and maintains a comprehensive technical database for Regulatory, Food Safety, Quality, and Process Control documentation.
- Assists Quality Assurance (QA) Management in monitoring, evaluating, and analyzing key performance indicators (KPIs) for food safety and quality, implementing corrective actions to drive continuous improvement.
- Collaborates with Procurement to collect and submit ingredient and supplier approval documents for QA review, sources secondary suppliers for critical ingredients, and prepares Bills of Materials (BOMs) for formulas and finished packaging.
- Works alongside QA and Regulatory teams to initiate product testing, develop finished product specifications, and determine shelf-life. Supports internal Sensory Evaluations and Shelf-Life Studies for new, revised, or existing products.
- Troubleshoots ingredient and processing issues, consulting with industry experts as needed and implementing corrective actions.
- Assists in co-manufacturer management by collecting and submitting approval documentation for QA review, preparing BOMs, and ensuring food safety and quality expectations are clearly communicated.
- Provides technical support for suppliers and customers, addressing inquiries and ensuring compliance with quality and regulatory standards.
- Maintains and ensures adherence to relevant elements of the BRCGS Food Safety Standard.
- Supports customer complaint investigations, Non-Conformance Reports (NCRs), and Corrective Action Reports (CARs).
- Assists and, when necessary, performs the duties of the Regulatory Specialist, including creating, reviewing, updating, and approving food product labels. Ensures accuracy and compliance with FDA Code of Federal Regulations (CFR).

• Entry level

• Full-time

• Information Technology

• Manufacturing