Property Management & Customer Support Coordinator – Japanese Bilingual

$21–$25/hour | Full-Time or Part-Time | Waikiki, Honolulu, HI

A well-established, Japanese-affiliated real estate and property management company located in the heart of Waikiki is seeking a friendly, organized, and dependable Property Management & Customer Support Coordinator to join its team.

The company specializes in property management, vacation rentals, and real estate services, serving both Japanese property owners and international guests visiting Hawaii.

This is an excellent opportunity for a bilingual professional who enjoys customer service, problem-solving, and working in a dynamic, hospitality-oriented environment.

You will play an important role in supporting property owners, assisting guests, and ensuring that managed properties are maintained to a high standard.

A valid Hawaii Real Estate License and proficiency in both Japanese and English are required.

• Location: Waikiki, Honolulu, HI
• Employment Type: Direct Hire – Full-Time or Part-Time
• Hourly Rate: $21–$25/hour (Depending on Experience)
• Work Arrangement: Onsite
• Full-Time
  
  Hours:
  
  Approximately 35 hours per week, typically 9:00 AM–5:00 PM
• Part-Time
  
  Schedule:
  
  Approximately 3–4 days per week; flexible hours may be discussed
• Weekend Availability: Must be available to work at least one weekend day (Saturday or Sunday)
• Pay
  
  Schedule:
  
  Biweekly

Property Management & Owner Relations

• Serve as a primary point of contact for Japanese property owners, providing professional and responsive support.
• Assist with the day-to-day management of residential properties, condominiums, and vacation rental units.
• Coordinate property maintenance, repairs, cleaning services, and vendor appointments.
• Conduct property inspections and routine checks to ensure units are properly maintained.
• Communicate with condominium management offices, service providers, and contractors regarding property-related matters.
• Provide regular updates to property owners and respond to inquiries or concerns.

Customer Service & Vacation Rental Operations

• Respond to guest inquiries, requests, and concerns via phone, email, and other communication channels.
• Support vacation rental operations, including guest check-ins, check-outs, and room readiness.
• Coordinate cleaning schedules and ensure properties are prepared for incoming guests.
• Troubleshoot guest issues and arrange timely solutions with vendors or internal staff.
• Assist with managing multiple properties, ensuring smooth daily operations and a positive guest experience.
• Support vacation home management, including periodic property checks and maintenance coordination.

Administrative & Operational Support

• Maintain accurate property records, service requests, and customer communications.
• Coordinate with Japanese property owners and English-speaking guests, contractors, and condominium management teams.
• Assist with tracking property-related tasks and following up on outstanding issues.
• Help manage supplies, linens, and other materials used for vacation rental operations.
• Visit managed properties or storage locations as needed.
• Provide general office and administrative support.

Required Qualifications

• Active Hawaii Real Estate License.
• Japanese and English bilingual proficiency
  , including the ability to communicate professionally by phone and email.
• Strong customer service and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and handle unexpected situations calmly.
• Basic computer skills, including Microsoft Office, email, and online communication tools.
• Ability to work independently and take responsibility for daily tasks.
• Comfortable visiting managed properties and coordinating onsite services.
• Availability to work at least one weekend day.
• Must be legally authorized to work in the United States.

Preferred Qualifications

• Experience in property management, real estate, or vacation rental operations.
• Customer service experience in hospitality, hotels, travel, or related industries.
• Experience communicating with property owners, tenants, guests, or outside vendors.
• Familiarity with condominium operations and maintenance coordination.
• Valid driver's license and ability to travel between nearby properties.
• Experience working in a Japanese business environment.