Team Member, Restaurant​/Food Service

Pizza Hut Team Member

Location:

PURPOSE

Performs a variety of duties which may include the duties of a CSR, Dough Prep, Cut & Pack, Cook, Wing Street, and Receiving & Stocking.

KEY

ACCOUNTABILITIES

Essential Functions

* Responsible for providing quick and efficient service to customers

* Greets customers and takes their food and beverage orders

* Accurately records customer's orders on to POS system and computes the amount of the bill

* Checks orders to ensure that guest is receiving a complete and correct order.

* Inform kitchen staff of shortages or special requests

* Takes trash out to dumpster

* Sweeps and keeps exterior lot clean at all times throughout the shift

* Ensures an accurate accounting of all transactions, collections and disbursements during work shift

* Receives cash drawer at beginning of work shift and verify the accuracy by counting money in cash drawer

* Obtains and reviews of information regarding price changes or menu specials.

* Enter guest orders into POS and verify orders for accuracy

* Follow all cash handling policies

* Collects cash or charge payments from guests. Make change for cash transactions and provide receipts to guests

* Counts money and charge payments in cash drawer at end of shift

* May reconcile cash receipts and charge sales with total sales to verify accuracy of transactions

* Maintain cleanliness of lobby and register areas, stocks counters, display refrigerators and steam table (if applicable) neatly, accurately and in a timely fashion as per menu

* Checks to ensure that all display foods are presented attractively as per standards

* Displays food under appropriate hot or cold conditions as per standards

* Keeps display equipment clean and free of debris at all times or as assigned

* Cleans workstation thoroughly before leaving area assignment.

* Relays relevant comments received from customers directly to supervisor.

DOUGH PREP

Essential Functions

* Responsible for dough preparedness as prescribed by Manager In Charge

* Comply with all portioning, quality standards, rules, policies, and safety procedures.

* Prep food items as assigned by Manager In Charge

* Selects and transports raw items to work area and back. Stores finished products in proper places.

* Selects proper equipment and utensils to prepare items as procedures require - slicer, dough mixer, whips, pitcher, proofer, bun-o-matic, retarder and dough roller.

* Follow all food safety procedures

CUT & PACK

Essential Functions

* Checks workstations for presence of small equipment, assembly materials, paper goods and condiments.

* Responsible for product assembly, product quality checks, and calls out preparation times for all orders.

* Monitors oven setting according to Pizza Hut standards.

* Verifies orders are complete and accurate

* Check all finished products to ensure compliance with Pizza Hut standards.

* Communicate with cooks, front line personnel and MIC for quality controls and feedback.

COOK/WING STREET

Essential Functions

* Responsible and required to prepare and assemble all products according to the customer's order and according to Pizza Hut portioning specifications

* Set up the maketable by checking the worktable, counter, dough cabinets, and line refrigeration to ensure they are properly stocked prior to the meal production period.

* Check all workstations (maketable, pasta) for presence of appropriate small wares, assembly materials, and stock levels

* Monitors all food production areas for safety and sanitation practices and procedures. Checks for cleanliness and ready for customer and provides direction/takes action as necessary

* Sets up production cycles, ensure proper inventory levels are available, and calls to back up or replenish items as necessary

* Reads order on monitor or printer as they appear. Calls out and coordinates specials/missing items to ensure quick service. Tracks preparation times on all orders checks weight and appearance and passes items into oven

* Periodically monitors the need of food and materials supplies, takes action as necessary.

* Dishwashing as necessary

* Communicates clearly and effectively to food production personnel, receives information and feedback from them on their needs, and takes action based on observation and information received

* Cleans and sanitizes workstations on an ongoing basis during meal preparation periods and at the end of the meal period

* Monitors work of kitchen staff in the completion of their close-down duties and responsibilities

* Set up and maintain the flyer in accordance with brand operating standards

* Utilize the fryer to cook menu items as they appear on the monitor or printer

* Sauce and package wings according to brand standards

* Prep wings and stock Wing Street areas as necessary

RECEIVING & STOCKING

Essential Functions

* Responsible for the receipt and storage of all food, supplies and materials received in the restaurant using proper EXPERT, FIFO and Pizza Hut procedures

* Receives all food, supplies, and materials

* Check all incoming items for count, quality and…