Shift leader, Restaurant​/Food Service

Overview

PURPOSE
The Shift Leader (SL) reports directly to the General Manager (GM). The SL assists the GM in the achievement of the restaurant's people, operational and financial goals.

Key Accountabilities People

• Assists GM in achieving restaurant's staffing and development goals
• Assists GM in monitoring/ improving employee morale
• Personally coaches staff

Financial

• Assists GM in achieving sales and profits to plan
• Displays urgency in correcting daily financial control deficiencies

Operations

• Delivers/ improves delivery of QSC to franchise operational standards
• Oversee proper product preparation, rotation, portioning, cooking, and holding times

Health and Safety - Self

• Ensures that safety is a priority for all employees. Act in a safe manner and do not put self or others ety is everyone's responsibility.
• Take reasonable care for your own health and safety at work, and that your actions/omissions do not cause harm to any other person in the workplace (including, for example, co-workers and customers)
• Participate in creating and maintaining a safe and healthy work environment, particularly by complying with instructions, policies and procedures.
• Advise manager of any/all work related injuries, accidents, near misses and hazards or potential hazards (including any faults to equipment), and risks or potential risks to health and safety.

Ensure consistent customer satisfaction

• Execute the MIC success routine and ensure responsibilities under people, customer, and service are completed
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s)
• Ensure that employees are clean and neat in appearance
• Personally demonstrate that customer needs are the highest priority
• Ensure food safety, quality, and accuracy of orders
• Resolve customer complaints quickly while maintaining positive customer relations

Other Functions

Performs other duties as assigned.

Decision-Making

• Daily restaurant operations
• RBD Group and Pizza Hut Brand strategy, mission and values

Parameters for Success

• Complete all essential functions
• Compliance with all Brand and Company Standards and targets
• Guests, in-store operators, operations management, office staff, maintenance, and vendors

Competencies + Professional Job Profile

• Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things done
• Customer-first mindset
• Strong interpersonal skills
• Team player and willingness to learn mindset

Working Conditions

• Minimal hazards.
• General restaurant working conditions.

Qualifications

• High School Diploma

Physical and/or Medical Requirements

• Must obtain a Tuberculosis Clearance Certificate.

Most Taco Bell restaurants are operated by independent franchises and they control their own employment policies and practices. Benefits available at franchised restaurants may vary. Confidential and Proprietary Information of Taco Bell, LLC. Franchise Optional. Check state and local requirements. Franchisees and licensees are responsible for their own restaurant operations employment policies and practices.

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