Hinana Bar - Waithelp

Welcome guests with a warm and inviting demeanor. Attentive to guest’s needs and engage with the guests in conversation, and establish a rapport. Friendly and articulate with excellent communication skills. Ability to multi-task essential duties with multiple departments on a daily basis. Well organized and have a willingness to learn. Proficient with the POS system, proper check handling procedures, collection of payment and cash handling.

Ability to carry drinks and glassware utilizing a cocktail tray. Able to work in the weather conditions of the pool area.

• Follow Federal and State liquor laws along with hotel policies in serving alcoholic beverages.
• Recognize and appropriately respond to disgruntled patrons.
• Welcome & greet guests in a friendly manner, personalizing service and build a rapport.
• Sell food and beverages to enhance the guest’s experience.
• Perform all opening and closing duties to hotel standards.
• Detailed understanding of serving equipment and usage.
• Familiar with all hotel brands and beverages.
• Ability to make food and beverage recommendations also as an upsell.
• Ensure food and beverages are served in a timely manner.
• Remove dirty dishes, flatware, and glassware from tables.
• Present check to guests and accept proper payment following check closing procedures.
• Maintain supplies and cleanliness throughout service period.
• Consistently perform tasks as specified by SOP’s.
• Perform other related duties as required or assigned by a manager.

• Knowledge of the Hawaii Prince Waikiki branding, history and geography.
• Keep work and storage areas clean, sanitized and orderly.
• Monitor and up-keep supply inventory.
• Recommend the hotel’s restaurant and facilities to guests.
• Ability to open wine bottles table side with proper etiquette.

• Pool Bar, Pool Deck and kitchen. Pick up food from kitchen on 3rd floor
• Outdoor venue, open air, affected by weather conditions.
• Fast paced environment with elegant guest service.
• On occasion outdoors for special events in various weather conditions.

• Able to work day and night shifts determined by the restaurant manager.
• Able to work more than 40 hours per week when needed.
• Able to work weekends and weekdays determined by restaurant manager.

• Proficient in the use of the resort’s POS system.
• Cocktail tray proficiency in carrying beverages.
• Coffee makers, Tea brewers, Espresso machine.

• Able to multi-task and organize/prioritize workload.
• Able to manage stressful & challenging situations when dealing with guests.
• Able to stand, walk, bend, and reach continuously during any given length of shift.
• Lift and carry 25 lbs.
• Push and pull up to and over 25 lbs.
• Able to train new employees.

• Must be able to communicate effectively in English to fellow employees, managers and guests.

• Read and write English to perform job duties.
• Passionate about food and beverage and possess a desire to exceed guest’s expectations.
• Service-minded and innovative who continue to deliver high quality standards of service.
• Two year’s cocktailing experience in a full service bar.
• Dept. of Health TB clearance.
• Minimum 18 years of age to serve alcoholic beverages.
• Must obtain Hawaii State liquor commission card and follow all pertaining liquor laws
• Pass a written test on beverage and food items
• Pass a practical service test.
• Must have High School diploma or equivalent.