Assistant Store Manager; HELE Kalihi Kam

Position: Assistant Store Manager (HELE Kalihi Kam | Full-Time)
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Job Function:
Retail

Requisition Number: 5709

Assistant Store Manager (HELE Kalihi Kam | Full-Time)

HELE Assistant Store Manager

Salary Range: $21.00 - $25.00 Hourly

$3.00 shift differential eligibility

The Opportunity:

• Howzit! We are Par Pacific Holdings, Inc., voted Ho’okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue

• This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization

• Join our ohana -- we truly care for our employees and promote a close-knit atmosphere

• We welcome and encourage input from all employees, and you'll become part of a team that includes driven, creative thinking, and hardworking professionals who love to win

Primary

Job Responsibilities:

Safety

• Maintain a safe work environment for employees and customers by setting safety as a priority

• Ensure gas pumps, lot and store areas are clean and free of debris at all times

• Work with Safety Team and conduct monthly mandatory meetings and trainings

• Report safety incidents in a timely manner and comply with safety policy, programs and processes

Leadership and Personnel Management

• Train, develop, guide and evaluate employees to operate the store effectively and safely to provide superior customer service

• Maintain a professional and supportive image among subordinates and supervisors

• As back-up to Store Managers, prepare and submit all employee paperwork accurately and timely i.e. (performance appraisals, performance notices, new hire checklist, etc.)

• Ensure that all employees receive continuous on-the-job and company required training to improve customer service performance and safety awareness

• Motivate, provide feedback and share employee recognition to improve individual, team and store performance

• As back-up to Store Manager, address employee performance and violation issues

• Set and communicate performance expectations, and evaluate actual performance based on those expectations as extension of the Store Manager

• Develop potential employees through coaching and training so they are ready for promotion to the next level

• Carry out all company policies

Customer Service and Site Relationships

• Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assists in resolving customer issues

• Accurately ring up all sales on POS system, comply with all cash handling procedures, and other payment types for products sold

• Develop positive and professional relationships with all customers, vendors and contractors

• Responsible for all cash, monies and inventory during shift

• As a top priority, develop and assign tasks appropriately to ensure that the store is clean, adequately stocked and organized for fast, convenient and professional service to customers

• Ensure a friendly, welcoming and well-maintained store environment to provide customers with a buying experience that meets their expectation

• Monitor customer needs and expectations, and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling

• Assist customers at the pump and in the store to find the desired product and operate equipment

• Actively solicit customer feedback via consistent personal interaction and engagement

• Ensure complaints are resolved quickly and sincerely to the customer's, vendor’s and contractor’s satisfaction

• Promote and ensure a safe, positive public image within the community

• Promote and grow Kama’aina Rewards program

Business and Management

• Plan and manager store activities to maximize operating profit

• Monitor fuel sales volume and competitor pricing to assist the pricing analyst in development of store specific fuel pricing strategies and tactics

• Monitor merchandise, food movement and competitor offerings to assist in development of store specific product mix and pricing strategies

• Maintain store layout and product displays per schematics

• Execute store level sales promotions and assist in implementing network-wide…