Licensed Optician, Sales Lead

• Base Pay $25.50 - $35.00 / Hour
• Employee Type FT Non-Exempt
• Manage Others Yes

As a Licensed Optical Sales Lead at QUAY, this role acts as both a supervisor to the Sales Associate team and plays a key role in connecting customers to the Brand through consistently leading and modeling QUAY selling and service behaviors, fostering a highly productive, customer-first shop environment, and leading the success of the shop’s optical category in close partnership with the Shop Manager.

Licensed Optical Sales Leads are responsible for consistently achieving individual and shop sales targets through creating brand-enhancing customer experiences, demonstrating expert product knowledge, and leading others by example. This is an hourly, non-exempt role.

• Passionate about eyewear, fashion, building brand loyalty through developing lasting customer relationships.
• Energetic, enthusiastic, and enjoys interacting with people frequently.
• A collaborative leader that builds effective working relationships with peers.
• Eager to learn about product, styling, and methods to improve the customer experience and drive sales performance.
• Proactive, results-driven, and enjoys achieving personal and team goals.
• Detail-oriented and capable of balancing multiple priorities in a fast-paced environment.
• Growth-minded, adaptable, and thrives in a dynamic, ever-evolving work environment.
• Remains cool and composed under pressure.
• Innovative, solution-oriented, and enjoys solving problems.
• Accountable and consistently acts and behaves with integrity.
• Has the ability to deliver a personalized customer service experience.

• Lead the achievement of optical goals and key performance indicators through elevating the optical customer journey in close partnership with the Shop Manager.
• Motivate others and drive total shop performance and productivity through consistently offering positive feedback and reinforcement.
• Influence and champion internal optical talent development through leading optical training in partnership with the Shop Manager including optical terminology, product features, and benefits.
• Creates exemplary customer experiences through effective floor supervision and leading others by example.
• Provide developmental feedback to employees in partnership with the Shop Manager.
• Lead daily store operations and activities in the absence of or in partnership with the Shop Manager, including opening and closing of the shop.
• Foster an inclusive team environment by treating others with respect and empathy.

• Consistently achieve sales goals through creating a brand-enhancing shopping experience for all customers by providing outstanding service.
• Utilize product knowledge and styling training to demonstrate expert styling behaviors and identify and meet customer need across all of QUAY’s product categories.
• Conduct fitting, adjustment, optical measurements, and repair services on eyewear.
• Contribute to the store’s overall visual presentation and merchandising.
• Maintain the entire store’s cleanliness and organization.
• Perform tasks as assigned by management with efficiency and accuracy.
• Follow all loss prevention and safety protocols to minimize loss.
• Stay up-to-date and adhere to all company policies and procedures including Quay’s Code of Conduct.

• Assist customers in frame and lens selection based on their vision needs, prescription, frame fit, personal style and lifestyle.
• Effectively service customers using optical product knowledge, styling and technical expertise.
• Accurately conduct optical measurements using appropriate tools and instruments.
• Inspect that finished eyewear meets quality standards and customer expectations, including…