Customer Experience Guide - Part Time

Role:
Customer Experience Guide - Part Time Team:
Retail

Location:

Honolulu, HI Store Scope:
Customer Service In-Person, CF2

Reports To:

Retail Store General Manager Pay Range: $26.00-$28.00 per hour Benefits:
Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.

Our retail stores are where the brand comes to life. As a Customer Experience Guide, you’re the embodiment of the brand for our customers. You will learn about our products, share your passion for the community and your efforts to protect the local environment. You will contribute to a team that is responsible for the store’s success through customer service, merchandising, operations, events, and environmental activism.

Peer relationship is the key to the overall success of our stores. All employees are encouraged and empowered to solve problems creatively and put the customers’ needs at the center of everything we do. As a Customer Experience Guide
-Seasonal, you are an important part of our customers’ experience in our retail stores. You will support our core teams through peak seasons, sales, and when otherwise needed to help the core team maintain our customers’ experience. Customer Experience Guides are the embodiment of the brand for our customers. You will contribute to Patagonia’s daily front-line retail store and customer experience activities.

Among other duties, you will focus on sales and customer service and stocking and staging products on the retail floor. You will engage in day-to-day activities that keep customers satisfied. You will learn about our products, share your passion for the community, and share your efforts to protect the local environment. All employees are encouraged and empowered to solve problems creatively and put the customers’ needs at the center of everything we do.

We are in business to save our home planet:
You use the company’s purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store. Your customer service is not bound by convention! Deliver best-in-class service by centering the customer in everything we do. Utilize selling sense skills and connect our communities to a life outdoors. You are an environmental activist!

You support your community, and partner with core team members to get customers and colleagues involved in our mission of saving our home planet.

Product Knowledge:
You have a basic understanding of our products and core sports and are committed to learning about our products to support your ability to serve our customers.

Operations:
You will answer phones, work events, support front of house and backof house operations and inventory flow, and support in store repairs while successfully communicating with the leadership team and customer service Inventory/Warehouse:
You process shipments, support physical inventory, and restock the sales floor. You assist with sale prep/breakdown, product transfers, donations, etc.

Visual:
You maintain our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor etc.

Security and Loss Prevention:
You practice security measures that help prevent theft and understand how to handle safety situations. You report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store.

Inclusion:
You are deeply committed to creating a work environment that is supportive, positive, respectful, and free from harassment.

You are an environmental activist
- You are knowledgeable and curious about…