Customer Experience Guide

Role:
Customer Experience Guide - Full Time Team:
Retail

Location:

Honolulu, HI Store Scope:
Customer Service In-Person, CF2

Reports To:

Retail Store General Manager Pay Range: $26.00-$28.00 per hour

Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.

We are in business to save our home planet:
You use the company's purpose and core values as guides for decision making, and act as a brand advocate inside and outside of the store. Your customer service is not bound by convention! Deliver best-in-class service by centering the customer in everything we do. Utilize selling sense skills and connect our communities to a life outdoors. You are an environmental activist!

You support your community, and partner with core team members to get customers and colleagues involved in our mission of saving our home planet.

You have a basic understanding of our products and core sports and are committed to learning about our products to support your ability to serve our customers.

You will answer phones, work events, support front of house and backof house operations and inventory flow, and support in store repairs while successfully communicating with the leadership team and customer service.

You process shipments, support physical inventory, and restock the sales floor. You assist with sale prep/breakdown, product transfers, donations, etc.

You maintain our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor etc.

You practice security measures that help prevent theft and understand how to handle safety situations. You report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store.

You are deeply committed to creating a work environment that is supportive, positive, respectful, and free from harassment.

You are an environmental activist
- You are knowledgeable and curious about environmental and social issues. You act locally and inspire your community and coworkers to do the same! Your customer service is not bound by convention
- You focus on building relationships and go beyond treating the needs of customers with kindness and creativity. You are an innovator in new ways to engage and support our community to help save our home planet. You operate in just and equitable ways

- You proactively create a culture of belonging that gives people from all backgrounds, identities, and experiences a meaningful voice. You value and demonstrate quality in all that you do
- You produce work that is of value, complete, and timely while striving for excellence in all job aspects. You act with integrity and are action oriented– You are self-driven and get things done efficiently and effectively. You are a lifelong learner and teacher
- You are open to change and will try different options to find solutions to share with the team to optimize operations and customer experience.

Customer Service/Focused:
Proven customer service and/or sales skills, previous retail or related customer service experience preferred. Interest in or are eager to learn about our products and services. Problem Solving:
Helpful and courteous approach to solving problems. Communication:
Effective communication skills with team members and leadership and able to participate in constructive feedback. Adaptability/Ambiguity:
Adaptable to changing situations and priorities. Can pivot on the fly. Organization

Skills:

Proven organizational skills, and attention to detail. Prioritization:
Able to assign orders to and complete tasks based on their urgency and importance outlined by leadership. Time Management:
Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally. Self-Motivation and Teamwork:
Self-motivated and possess the ability to thrive in a team-oriented environment. Technical Learning:
Basic math and computer skills and accuracy with money handling and register use preferred.

Able to stand/walk for extended periods of time with working shifts up to 8 hours per day Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory…