Account Manager - Partner Sales

Hawaiian Telcom is looking for an enthusiastic, people-first Account Manager to drive residential fiber growth through our reseller partner network.

Essential Functions Drive Residential Fiber Sales

• Grow residential fiber sales through assigned reseller partners focused on 1-to-1, direct customer engagement.
• Support partners in converting homeowner and renter conversations into fiber installations.
• Identify neighborhoods, communities, and opportunities where reseller partners can maximize fiber adoption.
• Consistently achieve residential sales and program growth targets.

Empower Reseller Sales Teams

• Be the primary sales support and motivator for reseller partners selling directly to residential customers.
• Provide hands-on coaching, product knowledge, and sales messaging tailored to in-home or face-to-face selling.
• Share best practices for objection handling, value messaging, and closing residential fiber sales.
• Partner with marketing to roll out promotions, incentives, and local campaigns that drive sign-ups.

Support the Sales Journey

• Assist reseller partners with order questions, customer issues, and installation escalations.
• Help resolve order and service challenges quickly to protect the customer experience and sales momentum.
• Act as the bridge between reseller partners and internal teams to keep installs and activations moving.

Incentives, Commissions & Motivation

• Support residential incentive programs designed to motivate direct sales performance.
• Assist with commission tracking, validation, and partner inquiries to ensure accurate and timely payouts.
• Actively promote incentive opportunities to keep reseller sales teams energized and focused on results.

Track Results & Celebrate Wins

• Track sales activity, conversions, and performance metrics across reseller partners.
• Monitor results, identify trends, and adjust strategies to drive higher residential fiber adoption.
• Celebrate partner wins and share success stories to build momentum across the program.

Education

• Four years of High School or equivalent

Relevant Work Experience

• 2 to 4 years in related field
• 2--4 years of experience in residential sales, direct sales, door-to-door, or customer-facing sales roles preferred.

Special Knowledge,

Skills And Abilities

• Experience supporting or working with reseller or partner sales teams a plus.
• Telecom, fiber, cable, or in-home services sales experience strongly preferred.

Supervisory Responsibility

• No Supervisory Responsibilities

Additional Information

• Salary Range: $60k-$84k
• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Technology, Information and Internet
• Location:
  
  Honolulu, HI

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