Luxury Residential Concierge & Security Specialist

This is not a remote role. Applicants must be able to report to work on time as scheduled. Position: Residential Specialist

Location: Honolulu, HI

Pay: $22/hour

Type: Full-time;
Contract

Schedule: 2:00pm to 10:30pm or 3:00pm to 11:30pm

Staffing Solutions of Hawaii is seeking a Residential Specialist to join a growing and dynamic team!

Job Description

• Create positive, professional relationships with homeowners, residents, guests, vendors and contractors while providing exceptional customer service and genuine Aloha Spirit.
• Maintain order and enforce building rules, regulations, policies and procedures. Escalate contentious situations or concerns to Management as appropriate.
• Serve as a front-line security presence by monitoring access, verifying authorized visitors and preventing unauthorized entry or solicitation.
• Monitor CCTV cameras and conduct routine patrols of residential floors, storage areas, parking garages, mechanical rooms, amenities and outdoor areas. Document patrols and report suspicious activity or safety concerns.
• Respond to resident and guest requests, service needs and questions, following through to resolution whenever possible.
• Receive, organize, record and securely store packages and parcels for residents, guests and Management.
• Escort authorized guests, workers, homeowners and visitors to residences or other areas of the property as requested.
• Manage the porte cochère by directing vehicle and pedestrian traffic, staging vehicles, opening doors, assisting with luggage and explaining parking options. Operate valet services as needed.
• Provide attentive service throughout the 7th-floor amenities, including assisting with reservations, events and equipment. Maintain cleanliness, monitor supplies, report equipment issues and create work orders as needed.
• Respond to emergencies including fire, medical incidents, flooding, elevator emergencies, hazardous materials and other security situations. Provide assistance, protect incident scenes and complete required reports.
• Manage contractor access by verifying authorization, maintaining logs and documenting work performed.
• Manage Loading Dock access, including checking in delivery companies, coordinating vehicle access and maintaining the Moves and Deliveries Schedule.
• Maintain accurate logs, files and records related to building operations and security.
• Communicate effectively with team members using two-way radios, including the phonetic alphabet and radio codes.
• Maintain clean, organized work areas and provide coverage for other stations during breaks or as needed.

Position Requirements

• Must possess excellent verbal and written communication skills.
• Able to work efficiently with minimal supervision.
• Understanding of computer software programs such as Microsoft Excel, Word, and Outlook.
• Ability to learn and utilize the Association’s computer applications.
• Must be familiar with a range of vehicles and know how to drive and park at an effective and acceptable level.
• Able to work weekends and holidays.

Experience And Education Requirements

• Proof of authorization/eligibility to work in the U.S.
• High School diploma or equivalent.
• CPR and First Aid certification preferred; training and certification will be provided after a 90-day probationary period.
• Hawaii Guard Card preferred; training and certification will be provided after a 90-day probationary period. Must be willing and able to obtain a guard card.
• Must have a valid driver’s license, the ability to maneuver a vehicle with a manual transmission (stick shift) preferred, and an acceptable driving record as defined in the company’s Acceptable Driving Record Policy.
• Experience in high end customer service roles.
• Experience at a 4 or 5-star hotel or luxury condominium preferred.
• Able to handle excessive…