Manager, Engagement Center

Manager, Engagement Center

Liliʻuokalani Trust

The Manager, Engagement Center provides leadership and oversight for the wraparound services and care coordination available at Liliʻuokalani Center. This position sits within the Kamaliʻi Recruitment and Wellness team and is responsible for leading staff who deliver services and resources that increase access to the Center and address the basic needs of kamaliʻi. The role manages services and resources such as transportation, front desk operations, care coordination, and community resource referrals to reduce barriers and ensure seamless access to programs within and beyond Liliʻuokalani Center.

Informed by a deep understanding of the adolescent experience and grounded in Hawaiian culture, the new Liliʻuokalani Center provides Native Hawaiian youth opportunities to connect with peers and mentors, access supportive services, and explore pathways to passion, purpose, and prosperity. As the newest initiative of Liliʻuokalani Trust, the Center serves as a vibrant youth hub where kamaliʻi can learn, play, and build connections.

The Center is a safe, pro‑social space where youth are inspired to pursue their dreams through the arts, sports, technology, life readiness, and wellness while receiving wraparound supports that help them reach their goals and thrive.

• Manage and assess Engagement Center operations to ensure the space remains safe, welcoming, and aligned with Liliʻuokalani Trust’s mission and standards of care.
• Provide day‑to‑day leadership and supervision of Engagement Center staff, ensuring quality service delivery and alignment with the Trust’s values and positive youth development framework.
• Manage wraparound services available at LC, including transportation and care coordination, to reduce barriers and promote consistent access to basic needs services, programs, and resources within the Center.
• Collaborate with Program Leads to connect kamaliʻi to additional supports and resources as needs arise.
• Build and sustain partnerships with community organizations to enhance available resources and strengthen referral pathways for kamaliʻi.
• Provide supervision and mentorship to college‑level practicum students, supporting their professional development and applied learning in social service fields.
• Maintain awareness of trends in positive youth development and culturally relevant practices to ensure services remain responsive to youth needs.
• Maintain timely and accurate documentation in the electronic record‑keeping system.
• Collaborate with the Wellness team to implement restorative practices approach as needed in the LC community.
• Participate in cross‑departmental meetings and initiatives to support alignment between wellness, recruitment, and program delivery.

• Contribute to the Trust’s success by accepting new assignments, helping team members, learning new skills, and collaborating as we strive to attain the Trust’s strategic goals.
• Participate in continuing education and training opportunities for professional development.
• Serve evening and weekend hours as required.
• Perform other duties as needed and assigned.

• Master’s degree in relevant social services preferred.
• Ability to work independently and manage time effectively in a flexible schedule environment.
• At least four years of direct service experience, ideally within the department of education, juvenile justice, or child welfare systems.
• Demonstrated knowledge of Hawaiian culture and values, able to integrate these into outreach and engagement efforts.
• Ability to work evenings, weekends, and holidays as required.
• Valid driver’s license and clean traffic abstract.
• TB clearance.

• Collaboration:
  
  Interactive skills with youth, community partners, and multidisciplinary teams. Knowledge of community resources and services.
• Ethical Practice:
  Model the highest level of ethical behavior, integrity, and social responsibility. Uphold and embody all LT values.
• Communication:
  Clearly convey and receive information and ideas. Engage listeners and invite response and feedback. Demonstrate strong written, oral, and listening…