Family Member Program Case Liaison

Exceptional Family Member Program Case Liaison

Join to apply for the Exceptional Family Member Program Case Liaison role at Navy Region Hawaii Fleet and Family Readiness (FFR).

The primary purpose of this position is to serve as the installation non‑clinical case liaison for the Exceptional Family Member Program (EFMP). The liaison works closely with military families to coordinate services and supports with health care professionals, military and community service agencies, recreational programs, and special education resources. The role manages, monitors, and supports the member’s progress from enrollment through transition out of the Navy.

• Implements the Exceptional Family Member Program (EFMP) in assigned Area of Responsibility (AOR) and conducts ongoing assessment of its consistency and effectiveness.
• Identifies program needs and challenges and presents recommendations and assistance to influence policy compliance issues. Stays abreast of Department of the Navy (DON), SECNAV, OPNAV, and CNIC policies and interprets/articulates their meaning, priorities and intent.
• Participates as assigned in the Inclusion Action Team (IAT).
• Ensures collection of data in compliance with policies and guidance.
• Facilitates the development and collaboration of installation EFMP outreach and awareness campaigns to include planning of local events.
• Participates in coordination and execution of special needs camps, support groups for EFM families, special events and workshops coordinated by the EFMP.
• Collaborates with eligible families to coordinate use of the Navy services, such as Respite Care Priority Housing and TRICARE Extended Care Health Option (ECHO).
• Works in concert with the EFMP team to ensure the program works effectively to support families while maintaining compliance with all legal and regulatory guidance.

• Ensures command EFMP personnel are properly trained to provide briefings to commands that include eligibility, maintaining confidentiality, and available support services.
• Develops, updates and maintains installation EFMP education, outreach and public affairs programs, to include awareness briefings for command, unit, community organizations, individuals and families and distinguished visitors. Develops and facilitates workshops and trainings on EFMP and other topics of interest to families and commands.
• Maintains personal records of required and completed staff training as well as professional development trainings completed to comply with program requirements and to gain knowledge to enhance ability to provide up‑to‑date and relevant service and support.

• Communicates directly with each assigned EFMP family case upon notification of assignment to offer support services.
• Interviews and assesses individual client and family circumstances upon and during enrollment to identify and evaluate their special needs and situational stressors, determine services for appropriate assistance, provide tailored guidance and updated information on services to improve quality of life and track progress of activity.
• Maintains a case file in the Navy Accountability and Assessment System (NFAAS) for each assigned EFMP family that includes the Installation Support Privacy Consent Form and detailed contact notes.
• Documents and maintains current records in the Fleet and Family Support Management Information System (FFSMIS), as required.
• Assists service members and their families with accessing available resources and services to support individual needs.
• Educates and informs families on Special Education documentation and support services, i.e. school services, access to therapies, related resources, and workshops, etc. Facilitates effective communication and meeting planning strategies that will further empower families with effective tools to self‑advocate for their exceptional family member.
• Prepares for and participates in meetings between military families and special needs support professionals to develop the Individual Education Program (IEP) and/or 504 plans.
• Following an IEP and/or 504 plan meeting, provides ongoing special…