Domestic OperationsCustomer Service Agent

Job Description

Position

Schedule:

Monday-Friday:

• Handle the operations & customer service responsibilities associated with inbound domestic shipments for both ocean and air freight.
• Track/trace shipments & locally coordinate shipments through to delivery by due date.
• Perform timely updates to shipment status' and communicate them to customers and other branch locations.
• Respond timely and accurately to customer pickup and quote requests.

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Honolulu 96817
• Proficient with numbers and basic mathematical skills
• Comfortable working in a professional business environment

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize work while under pressure
• Aptitude for math and accounting with a strong attention to detail
• Strong organizational skills
• Ability to work independently and in a collaborative team environment
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability
• An understanding of or experience with logistics networks is a plus

• Supervisor and Manager

• Paid Vacation, Holiday, Sick Time
• Health Plan:
  Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $22-$25 per hour.

Pay range: $22-$25 per hour.