Dispatch Coordinator

Dayforce Code:
Hawaii-Dispatcher-Dispatch [Pay Range: $18.50 - $25.00]

Receive, record, and distribute requests for transportation movements upon request by JTB Hawaii, Inc. Assign vehicles and jobs to drivers.

• 25%:
  Coordinate activities of operators of motor coaches, mini buses, and trolleys to transport passengers according to schedule.
  • Maintain log of scheduled runs, number of vehicles, and names of drivers.
• 25%:
  Review the Saucon GPS system monitor on a regular basis to track the fleet movements.
  • Record movements and locations of vehicles and drivers to inform other departments regarding current schedules and routes.
• 25%:
  Receive telephone or radio reports of accidents, delays, equipment breakdowns, and other operating or maintenance difficulties.
  • Report difficulties and dispatch orders to other divisions/departments to maintain or restore service and schedules.
• 25%:
  Dispatch extra vehicles and emergency crew to scene of accident or breakdown, providing location of incident.
  • Record calls and emergencies and report for all accidents.

• Complete training in data input and two other shifts including E-shift, ME-shift, M-shift, L-Shift, with the least amount of supervision in trained areas.
• May assist with field and/or airport dispatching as needed.
• Perform other duties as required.

• High School diploma.
• Must possess at least one (1) to two (2) years’ work experience. Travel/hospitality or related industry work experience preferred.
• Must be able to speak, read and write in English;
  Japanese speaking ability preferred.
• Possess knowledge of the tour industry, tour movements, and arrangements; have understanding of Japanese culture and etiquette.
• Able to plan, organize, and assign the activities of the drivers.
• Possess accurate math skills including usage of 10-key calculator, including able to compute rates, ratios, and percentages.
• Possess valid Hawaii driver’s license with clean abstract.

• Full-time, up to 40 hours per week, Sunday to Saturday, or as deemed necessary. Shift work based on business needs.
• Regular attendance at the workplace is required.

• Air-conditioned office area.
• Must be flexible to work at the airport or other venues as needed where conditions may vary.
• May be subject to varying weather conditions, but not limited to noise, pollution, dust, fumes and vehicle exhaust.

Saucon GPS monitor, computer, facsimile, copier, telephones, two-way radios, cellular phones, and other general office equipment and machines.

• Able to learn dispatch operations, including work schedule for each shift.
• Able to follow specific instructions and work with established procedures, maintaining reliable work attendance.
• Able to multitask and work effectively under stressful situations.
• Able to work effectively under narrow time limitations to produce results.
• Able to resolve issues and complaints in a timely and professional manner.
• Frequent – sitting, standing, walking, vision, hearing, eye-hand-foot coordination;
• Occasional – pulling/lifting/carrying less than 25 pounds, running, stair climbing, bending, crawling, squatting, kneeling, stooping, crouching, climbing, forward reaching, twisting, side bending, overhead reaching, grasping, handling, finger dexterity;
• Seldom – pushing, pulling/lifting/carrying 25-50 pounds;
• Not Applicable – pulling/lifting/carrying more than 50 pounds.

• Constant – requires talking and written communication to co-workers, customers and outside trade persons/vendors, talking on the telephone, responding to written or verbal requests of co-workers and vendors, reading;
• Occasional – requires training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, visit/working at different worksites.