Associate Team Leader

Overview

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At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We strive for a high performing, connected culture where everyone feels they belong. We are pursuing Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth.

If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.

• Support the Multi-Unit Team Leader by serving as the onsite point of contact for tax office associates and clients, ensuring quality and consistent execution.
• Execute and hold all tax office associates accountable to the client service experience, escalating to the Multi-Unit Team Leader and District General Manager as necessary.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation as needed.
• Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience.
• Coordinate daily activities to ensure associates are scheduled and work is completed according to deadlines, with attention to quality standards and goals.
• Lead daily huddles and communicate essential information to office associates.

• Support the Multi-Unit Team Leader and maintain a strong onsite presence for both clients and associates.
• Ability to work a flexible schedule: part-time during late fall ramp-up, transitioning to full-time from January through April.

• Prior experience in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day-to-day office operations.
• Customer-centric mindset with strong communication skills.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Flexible work schedule of 40 hours per week and adaptability to business needs.
• High school diploma or equivalent (or higher).

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical coverage, 401k retirement savings, and Employee Stock Purchase Plan (eligibility rules apply).

H&R Block is committed to building a Connected Culture where trust, care, and connections enable everyone to bring their authentic self to work and to belong as part of a larger team. We are an equal opportunity employer and celebrate diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

Sponsored Job

Reference: #28896

• Not Applicable

• Full-time

• Information Technology

• Retail