911 Dispatcher - Certified and Entry-level

911 Dispatcher - Certified and Entry-level

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Job Description

JOB SUMMARY: Hood River County is looking for 911 Emergency Dispatchers to join our team and to play a critical role in contributing to our community’s safety! Must be available to work any time, any day of the week. Ideal candidates have worked in fast‑paced customer service environments and have an ability to remain composed and decisive during difficult moments. Ideal candidates bring integrity, dependability, and can multi‑task with ease – if this sounds like you and you’re interested in something new and exciting everyday – we’ve been looking for you!

Essential

Functions

• Monitors telephones and radio in the dispatch center, answers all incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay.
• Dispatches police and other response vehicles for emergency responses; broadcasts nature, location and time of incident; contacts all required personnel and other local concerns such as the fire department in the event of an emergency situation; ensures the presence of reserve units by contacting personnel designated for call‑back; relays information as required.
• Maintains log on radio and telephone communications, location of personnel and equipment; in the event of an emergency situation, maintains on‑going contact with the responding personnel and keeps them informed of all incoming pertinent information; keeps track of various information such as malfunctioning traffic lights and street closures and keeps emergency personnel informed.

Qualifications

• Ability to use telephone, computer and radio while simultaneously prioritizing the requests and tasks.
• Studies and maintains familiarity of local geography, including streets, communities and landmarks of Hood River County and surrounding areas.
• Receives and relays information from other public and private organizations, notifies and activates other service agencies.
• Maintains a positive customer service attitude with citizens, users, co‑workers and management.
• Ability to learn new techniques, learn to operate new equipment and software programs and to adapt to quickly changing work requirements in a high intensity work environment.
• Adherence to agency and State of Oregon policy and procedures which include a focus on confidentiality, ethics and professional standards.
• Regular and consistent attendance. Ability to work shifts that span a 24‑hour period (ie: day, swing, and graveyard shifts) including weekends and holidays. Must be able to work unscheduled and / or mandatory overtime as required.
• No disqualifying criminal convictions – reference OAR 259‑008‑0290.
• Valid Driver’s License.
• Education – High school graduate or equivalent.
• Type 45 WPM.
• Experience – 2 years customer service‑related employment preferred.
• Must be able to pass a medical examination within the acceptable limits established for Telecommunicators in conjunction with DPSST F-2T standards. Maintain current First Aid & CPR cards.
• We offer a chance to sit with experienced staff and observe the job firsthand and ask all the questions you have about the job.

HOOD RIVER COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Company Description

The mission of the Hood River County Sheriff’s Office is to consistently earn the public’s trust by providing the highest quality public safety services with the resources provided to us. We enhance safety, security and livability by serving and protecting our citizens. Through education, leadership and partnerships, we promote individual responsibility and community commitment. We strive to make a difference every day and to be the “Go to Agency” in Hood River County that meets and solves the challenges of creating a safer environment and improving our quality of life.

The Sheriff Office responsibilities cover the entire spectrum of public safety — 911, parole and probation, emergency management, law enforcement patrol and investigations, search and rescue, service of legal process of the courts, prisoner transport, court security, off highway vehicle enforcement, marine patrol, forest patrol, the operation of the NORCOR regional jail, and animal control.

Senior level:
Entry level

Employment type:

Full‑time Job function:
Other Industries:
Health and Human Services

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