Night Auditor

POSITION DESCRIPTION

Position Title: Night Auditor

Reports To:

Front Office Supervisor

Department: Front Office Date:
December 2025

Position Summary:

Responsible for guest satisfaction by providing professional, friendly and efficient service.

Takes guestroom reservations, checks guests in and out of hotel, operates telephone switchboard, perform cashiering duties and night audit procedures. Acts as “salesperson” for individual room reservations, with goal of achieving highest overall occupancies at highest possible rates.

Supervision Received:

Supervision is received from the Front Office Supervisor.

Essential Functions:

• Ensures that all guests are greeted and offered friendly and professional service in a timely fashion.
• Performs registering guests into the hotel and assigning appropriate room.
• Provides a detailed explanation of all hotel facilities and amenities.
• Take guest and their luggage to and from their room.
• Communicates check-in and check-out status to housekeeping department.
• Pre-assign room for special requests.
• Deliver messages and/or packages to meeting and guest rooms.
• Check guests out of hotel upon departure accurately following prescribed checkout procedure.
• Maintains organized, accurate reservation system for individual and group room bookings.
• Performs cashiering duties.
• Answer switchboard promptly and courteously. Route calls appropriately.
• Handle guest messages and mail.
• Must pass on information necessary to the next shift.
• Maintains cleanliness of workplace.
• Obtains form of payment for all registered guests. Approval codes on all credit cards and personal checks
• Prepares and resolves discrepancy report each afternoon by comparing to housekeeping report with the front desk rack.
• Post advance deposits.
• Maintains phone rack for accurate listing of hotel guests.
• Relocate guests we are unable to accommodate.
• Knows all aspects of the hotel; i.e. guestroom locations, type of room and views, rates, available packages and information on the restaurant and lounge.
• File check out registration cards and folios.
• Conduct personal behavior in a mature, professional, business manner when representing The Columbia Gorge Hotel.
• Log all individual and group reservations to maintain accurate counts of rooms sold by night
• Communicates with sales department to ensure proper handling of group bookings
• Maintains availability board as necessary (4 months out) to insure maximum occupancies (not to exceed 100%) at highest rate possible
• Block rooms to satisfy individual and group room requests
• Control rooms inventory
• Complies with all policies and procedures set forth by The Columbia Gorge Hotel Employee Handbook
• Responsible for a predetermined dollar amount issued as a bank
• Cashing in and out
• Shift balancing
• Posting of all charges on micros
• Post of room and tax
• Shift checklist

• Maintain accuracy of all cash and credit transactions performed during shift. Responsible for reconciling accounts and cashing out at close of shift. Is personally responsible for security of assigned cash bank at all times.
• Prepares appropriate reports/lists for the front office and other departments before the computer system is brought down.
• Separates and totals all checks from each outlet according to their receivables type.
• Account for and verifies every check posted in our Micros system from the outlet. Research any checks that may be missing. Clear “2” out Micros at end of audit.
• Previews all room charges to post in comparison to the numerical registration file. Performs credit check report and increases any credit amounts with credit card approvals if necessary.
• Downloads credit card verification machines at the front desk.
• Prints the guest registration card for the next day arrivals.
• Balances all transactions from all the outlets, front office and the cashiers. Completes the food and beverage reconciliation to be included with all other night audit work.
• After all revenue areas are balanced, programs the computer system to close for the day and all figures are to be summarized. Once the computer is finished, the morning reports are printed.
• Performs night audit functions as prescribed in the HIS night audit…