Night Audit - Hotel Front Desk

3 weeks ago Be among the first 25 applicants

The Lightwell Hotel and Spa provided pay range. This range is provided by The Lightwell Hotel and Spa. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.00/hr - $20.00/hr

We are seeking a detail-oriented and reliable individual to join our team as a Night Audit Front Desk Team. The primary responsibility of this role is to oversee the nightly operations of the hotel, including reconciling daily transactions, preparing reports, and ensuring guest satisfaction. The ideal candidate will have excellent communication skills, be proficient in basic accounting principles, and have a strong attention to detail.

More importantly be able to work overnight, 11P - 7A. We are looking for both full and part-time coverage for this role.

• Provide excellent guest service to guests throughout the night
• Oversee the hotel's transition from one day to the next
• Conduct nightly audits of the hotel's financial transactions
• Prepare and distribute daily reports to management
• Ensure accuracy of guest accounts and resolve any discrepancies
• Assist with guest check-ins and check-outs as needed
• Respond to guest inquiries and resolve any issues that may arise during the night
• Update the status of rooms for both operational and security reasons
• Incident Management and De-escalation—Proficiency with company incident management procedures and de-escalation techniques to manage and diffuse a high-stress situation.
• Troubleshoot issues that occur with IT systems, the Internet, or software. While a night auditor doesn’t need IT experience, they may be required to have a technical aptitude to resolve concerns.

• Previous experience in a similar role preferred
• Security experience, military experience, police experience, accounting experience, and/or previous hotel experience is a plus
• Detail oriented and able to review reports for errors in process or mistake
• Proficiency in Microsoft Excel and other accounting software
• Excellent communication and customer service skills
• Confident in dealing with potentially stressful situations and managing through to the end
• Ability to work independently and prioritize tasks effectively
• Able to work overnight shifts

• Medical, Dental, and Vision
• Employee Discounts
• Paid Time Off
• 401k and Match

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality

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