Operations Director - Hood River, Oregon

Operations Director

At One Community Health (OCH), we're redefining healthcare delivery. As a forward-thinking Federally Qualified Health Center (FQHC) in the stunning Columbia River Gorge, OCH leads with innovation, leveraging cutting-edge technology and evidence-based practices to provide comprehensive, patient-centered care through an integrated healthcare model. Our mission extends beyond treating illness, we are committed to empowering individuals through education, prevention, and early intervention, helping them take control of their health and well-being.

If you're looking to join a dynamic team shaping the future of healthcare, OCH offers a supportive environment where your ideas are valued, and your contributions make a real impact.

We're seeking an experienced administrative Operations Director to lead our clinic in Hood River, Oregon. In this pivotal role, you will collaborate with leaders across the organization to ensure the delivery of high-quality care and service. This is a full-time, in-office position.

The Operations Director is responsible for leading Clinical, Dental, and Operational Support teams and works closely with the Vice President of Business Operations and Chief Operating Officer to continuously improve staffing, organizational capacity, patient access, staff engagement, coordination, and service delivery. This position also works closely with managers and supervisors to support staff performance, professional development, and continuous improvement. The Operations Director also has significant responsibility for clinical quality and collaborates with Clinical Integration, the Risk Manager, and the Director of Quality and Compliance to promote continuous quality improvement, with particular focus on coordination and integration among clinical disciplines, community partners, and patient-centered systems of care.

As a member of the Senior Leadership Team, the Operations Director collaborates with organizational leaders in the development and implementation of policies, procedures, strategic initiatives, and process improvements that support OCH goals and foster a culture consistent with OCH's mission, vision, and values while ensuring compliance with internal policies and applicable laws and regulations.

• Bachelor's degree or an equivalent combination of education and relevant professional experience.
• Five or more years of clinic operations leadership experience.
• Five or more years of supervisory or people-management experience.
• Demonstrated experience managing multiple projects and competing priorities while maintaining professionalism and confidentiality.
• Demonstrated experience leading, coaching, and developing staff.
• Knowledge of healthcare operations, regulatory compliance, and patient-centered care delivery.
• Proficiency with Microsoft Office applications and electronic systems used in healthcare or business operations.
• Valid driver's license and clean driving record.
• Ability and willingness to travel between OCH locations.
• Strong leadership and supervisory skills with demonstrated ability to coach, mentor, develop, and support managers and staff.
• Knowledge of staff management, recruitment and selection, employee relations, training, performance improvement, and workplace safety.
• Strong business acumen, including knowledge of financial and business analysis techniques necessary to support budget responsibilities.
• Strong verbal and written communication skills, including the ability to communicate clinical and operational concepts to both clinical and non-clinical audiences.
• Strong analytical and problem-solving skills, including the ability to collect, research, analyze, interpret, and present data and reports.
• Ability to compose professional correspondence, reports, and other written materials.
• Ability to make collaborative decisions consistent with evidence-based practices, established risk management principles, protocols, policies, and procedures.
• Ability to use sound judgment and initiative to identify and resolve operational challenges.
• Strong project management skills, including the ability to organize and prioritize multiple projects with competing timelines.
• Ability to understand and approach work from a systems-level perspective.
• Strong time-management skills with the ability to meet team and organizational goals while maintaining a high level of quality and safety.
• Strong relationship-management skills and demonstrated effectiveness working with multidisciplinary teams in…