Business Operations Manager; Human Services Supervisor

Business Operations Manager (Human Services Supervisor
2)

10/14/2026

10/28/2026

Department of Human Services

$5,907 - $9,143

Employee

Business Operations Manager (Human Services Supervisor
2)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Are you a visionary leader who excels in fostering equity and inclusion? Would you like to be a part of a team that is supporting and serving Oregonians? If your answer is yes, we invite you to explore the Human Services Supervisor 2 position where your leadership skills may inspire and empower others.

The Self-Sufficiency Program (SSP) is the delivery mechanism across the state for self-sufficiency services. Approximately 1,900 staff and managers work in the field. Self-Sufficiency staff are directly responsible for the determination of initial and ongoing eligibility for a biennial program budget of over $3 billion. While this position has a primary focus on Self Sufficiency Programs, it may also have responsibilities across programs such as Child Welfare, Oregon Eligibility Partnership, and Aging and People with Disabilities or Vocational Rehabilitation.

The Branch Operations Manager will:
Provide leadership and perform administrative functions to carry out objectives and goals of the department, and to implement the department's vision using local community resources and department staff and programs.
The position works in partnership with the community to develop and create services to meet the needs of families and individuals unique to the community.
The Branch Operation Manager is responsible for the daily function of the branch office including management of Business Operation Specialist;
Engagement Specialist;
Benefit and Eligibility Specialist and Community Partnership Coordinator.
The position manages and directs branch cross-functional teams, local programs and community collaboration efforts by assigning work procedures consistent with the department's policies, recommending revisions to department policies and procedures, establishing work schedules, and monitoring work performed by office staff to meet agreed upon goals, objectives and targets. In collaboration with management partners, both public and private, the position helps design, implement, evaluate and modify programs and services legislated by federal, state and local governments.
The position actively seeks to achieve the ODHS goals of integrity, stewardship, responsibility, respect, service equity, innovation and professionalism. The position actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately and effectively in a manner that recognizes, affirms and values the worth of children, individuals, families and communities, protecting and preserving the dignity of each. This includes: culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation and other differences/diversity factors.

• Four Years of lead work, supervision, or progressively related experience;

• One year of related experience and a bachelor’s degree in a related field.

We are looking for candidates with:

• Experience managing relationships effectively, including communication, conflict resolution, teamwork, and leadership.
• Experience using critical thinking skills to make quick decisions under pressure and time sensitive situations.
• Pro-active visionary experience in driving change management within a fast- paced environment.
• Experience promoting a culture of equitable treatment, belonging, and commitment to ODHS’ mission to actively foster an anti-racist workplace.
• Experience using trauma-informed de-escalation tactics in response to time sensitive or tense situations to guide peaceful resolutions to disputes or perceived disputes.
• Experience taking in large amounts of information, managing multiple…