Case Manager

Working Title

Case Manager I

Enhanced Care Services – Adult Mental Health

On‑site, Hood River, Oregon (may serve Hood River, Wasco, and Sherman Counties)

$27.28–$33.16 per hour

1 FTE (37.5 hours). Four‑day schedule: three 10‑hour days and one 7.5‑hour day. Includes weekend work.

Non‑Exempt

The Case Manager supports the Enhanced Care Services (ECS) program within the Adult Mental Health Department. The role assists clients experiencing significant mental and behavioral health symptoms, assessing eligibility, coordinating services, and collaborating with agency professionals in case planning and service coordination.

• Provide case management services to all assigned clients in a variety of community settings.
• Assess eligibility of potential clients using agency standards and processes. Assist enrolled clients in acquiring services and resources needed to achieve treatment goals.
• Coordinate with other community partners to develop, provide, and maintain a rich array of services and resources for clients.
• Participate in medication appointments, medication delivery, and accurate documentation in client records.
• Actively participate in joint case planning and coordination with MCCFL multi‑disciplinary teams and agency psychiatrists.
• Meet minimum client service productivity requirements as may be set by the Agency.
• Utilize agency clinical software system to prepare current client records and reports. Maintain timely and coherent progress notes and plans.
• Adhere to all clinical and MCCFL program policies and procedures. Remain updated on all applicable rules and Oregon Administrative Rules (OARs).
• Participate in all team and agency meetings as scheduled. Attend local, regional, and/or state meetings as requested by Supervisor/Manager.
• Within the scope of the position, perform duties independently in the community and promote a positive image of the agency.
• Possibly provide after‑hours emergency services on a 24‑hour, rotating basis, such as telephone consultation, crisis intervention, and pre‑hospital screening examinations if qualifications for this service are met.
• May provide some administrative support to the team (opening/closing case files, greeting visitors and clients, screening telephone calls, etc.).
• Use agency vehicles to travel within the community, provide transportation for clients, and drive between business offices as required.
• Maintain regular and reliable attendance, professional communication with all contacts, and confidentiality.

• Two (02) years of responsible experience in human services or related field is preferred.
• Experience working with the severe and persistent mentally ill population is preferred.
• Bilingual fluency in Spanish/English is preferred.
• Must possess a valid Oregon or Washington Driver’s license and be insurable for client service purposes.
• Must pass all criminal history check requirements as required by ORS 181.536‑181.537 and in accordance with OAR 407‑007‑0200 to 407‑007‑0370.
• Additional specification for Level I:
  Certified as a Qualified Mental Health Associate (QMHA) by the Mental Health and Addiction Certification Board of Oregon (MHACBO) or register as QMHA‑R within 14 days of hire.

• Competitive salary, dependent on experience.
• 95% employer‑paid comprehensive medical, dental, and vision coverage for employees only. Low deductible plans for family coverage through PEBB.
• PERS Retirement Contribution.
• 11 Holidays including 1 floating holiday.
• 10 vacation days a year for non‑exempt employees.
• 12 sick days a year.
• Education reimbursement and loan forgiveness – HRSA!

MCCFL provides reasonable accommodations for qualified individuals with disabilities. To request accommodation in the recruitment or selection process, please contact human resources at 541‑288‑4359 or email hr.