Program Manager – Global Workforce Solutions

Are you an experienced Program Manager with deep, hands-on expertise in Recruitment MSP, contingent workforce and workforce solutions
? Do you understand how MSP models, supplier ecosystems, workforce technology and service delivery models work in practice - and can you use that expertise to shape a global approach?

We are looking for someone who can challenge our current approach with credible market insight, identify what good looks like, and translate that expertise into a scalable global model
.

As Program Manager
- Global Workforce Solutions
, you will help define and implement the global standard for our workforce solution portfolio. Working closely with CBO (Central Business Office) portfolio and service owners, subject matter experts and regional teams, you will turn strategy, market expertise and best practices into scalable operating models, standards and implementation programs.

Your role sits at the intersection of MSP/workforce-solutions expertise and global program management
. Rather than owning live MSP operations, you will use your experience and external perspective to help shape how our workforce solutions should work globally, challenge existing ways of working where appropriate, and programme-manage the implementation of the resulting standards and solutions across regions.

In this role, you will lead complex, cross-regional strategic initiatives within the global workforce solutions portfolio. You will bring together your understanding of the Recruitment MSP and contingent workforce landscape with strong program management and transformation capabilities.

You will work closely with CBO portfolio and service owners, SMEs and regional teams to define what good looks like globally and translate this into scalable standards, operating models and ways of working.

You will bring external market knowledge and practical MSP experience to challenge existing approaches, identify best practices and opportunities for improvement, and turn these into practical solutions that can be implemented across different markets.

A key part of your role will be understanding the end-to-end MSP operating model
: from demand management and requisition processes through supplier engagement, candidate delivery, VMS processes, performance management, compliance and reporting.

You will translate strategic objectives into structured implementation plans and programme-manage their delivery across regions. You will provide governance, structure and visibility across multiple initiatives, managing risks, dependencies and escalations while ensuring delivery against agreed outcomes, KPIs and timelines.

You will also help ensure that global standards are effectively adopted across different markets - creating consistency where it adds value while allowing for the local operational, contractual and regulatory differences inherent in international workforce solutions.

• Helped define and implement a clear, scalable global standard and blueprint for MSP and workforce solutions
  , with appropriate regional variation

• Successfully delivered multiple cross-regional strategic workforce solution and transformation initiatives

• Improved the scalability, governance and effectiveness of MSP/workforce-solution operating models and services

• Increased adoption of standardised processes, frameworks and best practices across regions

• Established or improved KPI, SLA, governance and reporting frameworks for key services and initiatives

• Identified and implemented opportunities to improve…