Customer Service Operational Representative - EMEA

Customer Service Operational Representative - EMEA

Intralox, a division of Laitram, is a global leader in innovative conveyance technology and solutions. For over 40 years, we’ve helped customers solve complex material handling challenges by combining engineering expertise with a long‑term, customer-focused approach.

Our Customer Service team plays a critical role in delivering exceptional customer experiences and supporting our global commercial organization.

We are looking for a Customer Service Operational Representative to join our EMEA team in Hoofddorp.

In this role, you will act as a key point of contact for our customers and internal stakeholders, ensuring smooth order execution and delivering a high level of service in a fast‑paced, international environment.

This is an excellent opportunity for someone who enjoys collaboration, problem‑solving, and making a direct impact on customer satisfaction.

• Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery
• Serve as a primary point of contact for customers and internal teams regarding order status and inquiries
• Coordinate across departments (e.g., logistics, production, commercial teams) to meet customer requirements
• Support colleagues and provide backup within the team as needed
• Identify and resolve customer issues proactively, ensuring a seamless experience
• Contribute to continuous improvement initiatives within the Customer Service function
• Maintain high standards of data accuracy and process compliance

• We are seeking a proactive and customer‑focused professional who thrives in a collaborative environment
• Experience in B2B customer service or order management
• Strong communication skills in English (written and spoken)
• Good technical affinity and willingness to learn new systems and products
• Strong organizational skills with attention to detail
• Ability to work independently while contributing to team success
• Problem‑solving mindset with a focus on delivering customer value

• Experience in an international or fast‑paced environment
• Familiarity with ERP systems or digital tools (including AI‑based tools)

• You get the opportunity to boost your international experience
• We have an excellent quarterly and yearly customer service incentive program
• Be part of an inspiring work environment grounded in ideas, teamwork, and effort
• Ability to invest in your own development
• Hybrid working model after successful onboarding
• 25 paid holidays per year, 6 ATV days, travel allowance, a contribution to collective health insurance, and more