Customer Service Representative

## Customer Service Representative Apply:
Hoofddorp, Netherlands:
Full time:
Posted Today:
R2617780

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Apply today!#
** Job Details
** This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.  
** Responsibilities:*
* * Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity
* Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment
* Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery
* Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs
* Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility
* Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations
* Maintain accurate and up-to-date operational and customer information across systems ensuring effective handovers and business continuity.  
** Requirements:*
* * High School Diploma/GED or equivalent experience required
* Minimum 2 years of experience in operations support, logistics, customer service, business operations, administrative roles, or a related field
* Advanced English language skills – must have, both written and spoken, as the role involves regular communication with customers, colleagues and partners
* Dutch language:
Native or professional working proficiency - must have
* Willingness and ability to work 100% on-site during the first months, with the possibility of transitioning to a hybrid working model afterwards
* Flexibility and availability to work Monday to Friday in two shifts: 7:30 AM–4:00 PM and 9:30 AM–6:00 PM
* Good working knowledge of Microsoft Excel and confidence working with data, reports and operational information
* Previous experience working with CRM and/or Transport Management Systems (TMS); experience with platforms such as Salesforce is considered an advantage
* Strong customer orientation and communication skills, with the ability to understand customer needs, manage expectations and provide effective solutions
* Excellent organizational and prioritization skills, with the ability to manage multiple shipments, requests and changing priorities in a fast-paced operational environment
* Strong problem-solving skills and attention to detail, with the ability to react quickly to unexpected situations and make sound operational decisions
* A collaborative and proactive mindset, with the ability to work effectively with international teams, suppliers, transport partners and customers.
* Ability to remain calm and solution-focused under pressure, particularly when managing urgent shipments, delays or operational issues