Customer Service Representative UK

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At Bayer, we believe work should matter. Every day, our teams push toward a future where "Health for all, Hunger for none" is within reach, and every role, from the lab to the field to the boardroom, helps us get there. We give people the ownership to shape outcomes, the support to grow through new skills and experiences, and a global community where different perspectives are valued.

If you want your work to count and the room to become your best, you'll find it here.

Within Bayer, we're changing the way we work— for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here

Are you ready to take your customer service skills to the next level? We have an exciting opportunity for a talented and dynamic individual to join our Customer Service team as a Customer Service Representative based at our office in Hoofddorp (NL). In this role, you will be the go-to person for our valued customers in the UK and Ireland, providing exceptional service and ensuring their business needs are met.

If you have a passion for agriculture, strong communication skills, and a drive to exceed customer expectations, this could be the perfect role for you!

lmpactful role :
As a Customer Interaction Representative, you will be the primary contact for our customers, playing a crucial role in building and maintaining strong relationships. You will have the opportunity to make a real difference and contribute to our customer's success.

Diverse industry :
Our customers operate in the plant protection, seed breeding, and non-agricultural pest control sectors. This means you'll be exposed to a wide range of interesting and challenging projects, keeping you engaged and continuously learning.

Collaborative environment :
You will work closely with our internal teams, including commercial, logistics, and other supporting functions. This collaborative approach fosters a supportive and dynamic work environment where your ideas and contributions are valued.

• Engage and Interact:
  You will be the orchestrator of the service relationship, serving as the primary contact for assigned customer accounts. Through effective communication, you will analyse account history, understand supply needs, and optimize orders and product deliveries.
• Customer Satisfaction:
  Your focus will be on providing outstanding customer service. By promptly addressing customer requests and seeking feedback, you will ensure their satisfaction levels remain high. Your keen attention to detail and problem-solving skills will enable you to resolve issues efficiently and effectively.
• Collaboration and Influence:
  Working closely with our Commercial and Supply Chain teams, you will play a vital role in influencing product take and delivery timing to achieve financial targets. Your insights and updates on customer accounts will contribute to informed decision-making and improved customer prioritization.
• Continuous Improvement:
  We value your ideas for enhancing operational efficiency and the overall customer experience. You will have the opportunity to identify areas for improvement, implement process enhancements, and drive positive change.

• 1-3 years of operational experience in Customer Service, Commercial, Logistics, or Administration
• Bachelor's degree (BS/BA) in Business, Supply Chain Management, or related fields is preferred
• Customer focus, results orientation, communication, collaboration, agility, relationship and conflict management, and decision-making are key competencies we value in our team members
• Familiarity…