Field Service Technician BYD & Denza

About BYD  Our Purpose is to  build a zero-emission future that reconnects humanity with nature.  We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Key Responsibilities   Provide on-site vehicle repair service for end customer
Offer remote technical support end customers to solve the technical problem
Drive quality and R&D resources from headquarters to promptly respond to and address market issues escalated from customers
Use big data platforms for remote diagnostic analysis, to predict vehicle problems, offer technical solutions, and track real-time vehicle handling progress
Collect vehicle quality issues through multiple channels, push for improvements at the source, and validate the effectiveness of market solutions
Closely work together with Area Service Managers, AS Field Engineers and the entire technical and warranty team
Closely work together with the Denza department
Perform on-site technical support during launch and other events where Denza products are being displayed
Ensure together with the Field Engineers that any software update or other quality-related update is tested and verified prior to its release
Skills, Qualifications, and Experience Required   Solid knowledge of mechanical and electrical systems.
Fluent in Dutch and English;
Chinese language skills are a strong plus.
Excellent communication skills with a strong problem-solving mindset.
A strong team player with the ability to work independently on technical issues.
Valid driving license and certification for high-voltage system operations.
Willingness to travel frequently to provide on-site support.
Prior experience in electric vehicle aftersales service is highly preferred.
We Offer   Competitive remuneration based on performance and experience.
Opportunities for department and company-wide team building events.
A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.
If you align with our mission and have the skills we need, apply to be our Finance Assistant in France today. Join us in our journey towards a sustainable future!

Location:

Netherlands
Type of Employment:  Full-time

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