Training Engineer

Brief Overview  Hai Robotics is at the forefront of warehouse automation, driving operational efficiency and scalability through our innovative Autonomous Case-handling Mobile Robot (ACR) solutions.

Key Responsibilities  Technical Training & Capability Development   Design, develop and deliver technical training programs for internal engineers, customers and service partners.
Build structured learning paths covering installation, commissioning, operation, troubleshooting, preventive maintenance and safety procedures.
Develop and maintain training materials, including presentations, practical exercises, SOPs, manuals, videos and assessment tools.
Establish certification programs and competency frameworks for service engineers and external partners.
Evaluate training effectiveness and continuously improve learning methods based on operational feedback and field experience.
Innovation Center Operations   Support the daily operation and continuous improvement of the Hai Robotics Innovation Center.
Maintain training facilities, robots, workstations and demonstration environments to ensure operational readiness.
Coordinate training schedules, resource planning and facility utilisation.
Support the introduction, deployment and validation of new products and technologies within the Innovation Center.
Customer Experience & Demonstrations   Support customer visits, workshops, demonstrations and proof-of-concept activities.
Ensure showroom systems and demonstration scenarios accurately represent current product capabilities and best practices.
Collaborate with sales, product and marketing teams to deliver an outstanding customer experience.
Cross-Functional Collaboration   Work closely with R&D, product, implementation and service teams to translate technical updates into effective training content.
Support the onboarding and development of new employees and service partners across the EMEA region.
Contribute to the growth of the EMEA technical knowledge base and learning platform.
Who are we looking for?
Bachelor's degree or above in Automation, Mechatronics, Robotics, Mechanical Engineering, Electrical Engineering or a related field.
Strong communication and presentation skills, with the ability to explain complex technical concepts to different audiences.
Experience in technical training, certification programs or capability development is highly desirable.
Familiarity with technical laboratories, innovation centers, training facilities or customer demonstration environments is an advantage.
Structured, proactive and accountable, with strong organisational and problem-solving skills.
Fluent in Chinese and English (written and spoken); additional European languages are a plus.
Willingness to travel occasionally across the EMEA region to support training activities, customer engagements and industry events.
Benefits   A chance to work with an industry-leading technology that is transforming warehouse automation.
Opportunities to build your network within the logistics and automation industry.
Professional growth and development opportunities.
8% holiday allowance.
24 days of holiday entitlement.
€0.25 per km commuting allowance.
Work laptop and phone.
Principal place of work:
Our demo center in Hoofddorp, The Netherlands.

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