Technical Support Consultant – Fluent French & European Language

Overview

As a Support Consultant at IDEXX, you’ll use your customer service skills to support veterinary diagnostic customers worldwide. You will act as the primary point of contact for veterinarians, veterinary technicians, and animal healthcare diagnostic professionals, helping keep pets healthy.

• Instruct customers on the use of IDEXX’s in‑house diagnostic analyzers.
• Coordinate and assist with equipment installations.
• Troubleshoot hardware technical problems and software integration issues.
• Serve as the direct line between IDEXX and its customers to achieve our Purpose.

• Strong computer and technical skills with the aptitude to learn software and hardware.
• Fluent in French, English, and another European language (Spanish, Italian, or Polish).
• Proven track record of providing extraordinary customer service.
• Ability to learn quickly and apply skills to a variety of customer interactions.
• Experience in a technical field, veterinary practice, laboratory setting, or contact center environment is helpful.
• Networking and/or software support experience is a plus.
• Strong written and verbal communication skills and interpersonal skills to establish rapport quickly.
• Strong organizational and multitasking skills.
• Associate’s or bachelor’s degree in a computer- or science-related discipline, or equivalent education and experience.

Competitive compensation, incentives, and benefits with a positive and respectful work culture that encourages learning and discovery.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.