Customer Support Consultant; Polish Speaker

As a Technical Customer Support Specialist, you will deliver high-quality technical support to customers using IDEXX diagnostic solutions, ensuring a seamless experience while troubleshooting hardware and software issues. This role offers the opportunity to work in veterinary diagnostics and make a direct impact on veterinary practices and patient care.

• Provide technical support on diagnostic analyzers and software solutions.
• Coordinate installations and troubleshoot hardware and integration issues.
• Partner with internal teams to resolve customer challenges efficiently.
• Guide customers through troubleshooting and best practices.

• Fluency in English and Polish.
• Exceptional customer support experience in technical or service environments.
• Proactive problem‑solver with strong communication skills.
• Ability to collaborate effectively across teams to resolve complex issues.
• Experience delivering high-quality customer service in fast‑paced, multi‑channel environments.
• Strong technical aptitude with hardware, software, or networking exposure.
• Relevant degree or equivalent experience in a technical or scientific field.

• Hybrid role based out of our Hoofddorp location, with a minimum of eight days a month onsite.
• Opportunity for annual equity bonus.
• On‑the‑job training & career advancement opportunities.
• Additional benefits including financial support, gym benefits, wellness resources, volunteer paid days off, bike plan, foundation donation matching and more.
• 25 days holidays per year.
• Retirement/Pension contribution paid by IDEXX.

Idexx is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.