Technical Support Consultant – Fluent French, English & Southern European Language

Support Consultant – IDEXX

As a Support Consultant at IDEXX you’ll have the opportunity to use your customer service skills and be a key contributor at the global leader in veterinary diagnostics. Veterinary Diagnostics! Our support professionals develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices—and the pets under their care—to thrive.

Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose.

This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.

• Instruct customers on the use of our in-house diagnostic analyzers.
• Coordinate and assist with equipment installations.
• Diagnose and troubleshoot hardware technical problems as well as software integration issues.

• Highly motivated, goal‑oriented, and a strong collaborator.
• Strong computer and technical skills with an aptitude to learn applicable software and hardware.
• Fluent in French, English and another Southern European language (Spanish or Italian).
• A proven track record of providing extraordinary customer service.
• Ability to learn quickly and apply skills to a variety of customer interactions.
• Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful.
• Networking and/or software support knowledge is a plus.
• Strong written and verbal communication skills with the ability to establish rapport quickly.
• Strong organizational skills, especially in a multi‑tasking environment.
• Possession of an associate’s or bachelor’s degree in a computer‑related or scientific discipline is preferred or equivalent combination of education and experience.

We’re proud of the work we do because it matters. IDEXX is an innovation leader that follows its Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

We value a diverse workforce and strongly encourage women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply. IDEXX is an equal‑opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.