Implementation Consultant

Job Location (Short):
Hoofddorp, Netherlands

Workplace Type:
Hybrid

Do you want to contribute to a safer world? Are you passionate about helping emergency services respond effectively when every second counts?

For an upcoming project within the public safety sector, we are looking for an Implementation Consultant to strengthen our team.

In this role, you will bridge the gap between customer requirements and our public safety solutions. Working closely with emergency service organizations, you will translate business processes, operational needs, and technical requirements into effective solutions using our web-based call taking and dispatching software portfolio.

You will be involved throughout the project lifecycle, from solution design and configuration through integration, testing, deployment, training, and customer support.

• Lead and execute implementation and integration activities from design through deployment.
• Work closely with customers and partners to understand business processes, requirements, workflows, and data structures.
• Configure and customize solutions to meet functional and technical requirements.
• Design and implement integrations with customer systems, APIs, databases, and third-party platforms.
• Conduct and oversee system, integration, and user acceptance testing to ensure solution quality and performance.
• Troubleshoot and resolve implementation and integration issues, collaborating with Product and Engineering teams where required.
• Produce and maintain project documentation, including functional designs, configuration standards, integration specifications, and testing documentation.
• Deliver customer training and knowledge transfer sessions to support successful solution adoption.
• Contribute to pre-sales activities, including technical scoping, demonstrations, solution design discussions, and proposal support.
• Ensure adherence to customer service level objectives and support contract commitments.
• Identify opportunities for service expansion and upselling where appropriate.

• Structured, analytical, and results-oriented mindset.
• Strong problem-solving skills and ability to translate business requirements into practical solutions.
• Ability to manage multiple priorities and deliver against deadlines.
• Strong customer focus with the ability to manage stakeholder expectations.
• Excellent communication and interpersonal skills.
• Proactive attitude and collaborative approach.
• Ability to build expertise across multiple products and solutions.
• Comfortable estimating, scoping, and planning project engagements.
• Resilient and able to perform effectively in demanding environments.

Required

• Bachelor's degree in Information Technology or a related technical discipline.
• Minimum 3 years of relevant professional experience.
• Dutch and English language proficiency.
• Valid driving licence.
• Knowledge of:
  • Databases and SQL (preferably Microsoft SQL Server)
  • Web technologies and services
  • Azure Dev Ops
  • JSON, XML, HTML and scripting languages such as Power Shell

Preferred

Due to the nature of our customers and projects, successful candidates must be eligible to obtain access authorization for high-security sites and provide evidence of a clean criminal record. This is a mandatory requirement for employment within our Public Safety business.

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

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