Implementation Consultant

Nederlands

Wil jij bijdragen aan een veiligere wereld? Heb je een passie voor het ondersteunen van hulpdiensten zodat zij effectief kunnen reageren wanneer elke seconde telt?

Voor een aankomend project binnen de publieke veiligheidssector zijn wij op zoek naar een Implementatieconsultant om ons team te versterken.

In deze rol vorm je de brug tussen de behoeften van de klant en onze oplossingen voor openbare veiligheid. Je werkt nauw samen met organisaties binnen de hulpdiensten en vertaalt bedrijfsprocessen, operationele behoeften en technische vereisten naar effectieve oplossingen met behulp van ons webgebaseerde portfolio voor meldkamer-, aanname- en dispatchsoftware.

Je bent betrokken gedurende de volledige projectlevenscyclus, van oplossingsontwerp en configuratie tot integratie, testen, implementatie, training en ondersteuning van klanten.

English

Do you want to contribute to a safer world? Are you passionate about helping emergency services respond effectively when every second counts?

For an upcoming project within the public safety sector, we are looking for an Implementation Consultant to strengthen our team.

In this role, you will bridge the gap between customer requirements and our public safety solutions. Working closely with emergency service organizations, you will translate business processes, operational needs, and technical requirements into effective solutions using our web-based call taking and dispatching software portfolio.

You will be involved throughout the project lifecycle, from solution design and configuration through integration, testing, deployment, training, and customer support.

• Lead and execute implementation and integration activities from design through deployment.
• Work closely with customers and partners to understand business processes, requirements, workflows, and data structures.
• Configure and customize solutions to meet functional and technical requirements.
• Design and implement integrations with customer systems, APIs, databases, and third-party platforms.
• Conduct and oversee system, integration, and user acceptance testing to ensure solution quality and performance.
• Troubleshoot and resolve implementation and integration issues, collaborating with Product and Engineering teams where required.
• Produce and maintain project documentation, including functional designs, configuration standards, integration specifications, and testing documentation.
• Deliver customer training and knowledge transfer sessions to support successful solution adoption.
• Contribute to pre-sales activities, including technical scoping, demonstrations, solution design discussions, and proposal support.
• Ensure adherence to customer service level objectives and support contract commitments.
• Identify opportunities for service expansion and upselling where appropriate.

• Structured, analytical, and results-oriented mindset.
• Strong problem-solving skills and ability to translate business requirements into practical solutions.
• Ability to manage multiple priorities and deliver against deadlines.
• Strong customer focus with the ability to manage stakeholder expectations.
• Excellent communication and interpersonal skills.
• Proactive attitude and collaborative approach.
• Ability to build expertise across multiple products and solutions.
• Comfortable estimating, scoping, and planning project engagements.
• Resilient and able to perform effectively in demanding environments.

• Bachelor's degree in Information Technology or a related technical discipline.
• Minimum 3 years of relevant professional experience.
• Dutch and English language proficiency.
• Valid driving licence.
• Knowledge of:
• Databases and SQL (preferably Microsoft SQL Server)
• Web technologies and…