Customer Care Executive

As a Customer Service Executive at Venta, you have the opportunity to forge long-lasting relationships with customers and have the autonomy to do what you need to do to deliver results.

You will have the benefit of our supportive team around you and our positive company culture to help you succeed. This role also comes with the opportunity for progression and training, as we are continually looking to upskill and develop our staff.

About the Role The Customer Care Executive role involves:

• Answering incoming calls promptly and in a friendly manner

• Responding to customer emails/enquiries within 1 hour

• Creating customer cases and following them through

• Looking after all customers assigned to the Customer Care Team, including before and after the point of order

• Processing customer orders and ensuring customers are kept up to date on order/delivery updates in a timely manner

Benefits
33 days holiday (including bank holidays)

Daily free lunch and refreshments

Real, freshly ground coffee!

Access to Lifeworks perks and discount scheme

Employee recognition and rewards

Pleasant, rural location with onsite parking

Additional holiday after 2 years of service

Nest pension scheme

Requirements

We are ultimately looking for someone we can count on to embody our core values of Keep it Real, Make it Happen, Own It and Bring the Zing.

This role is perfect for someone who is:

• Proactive

• Has a customer-centric mindset

• Can use their initiative in a variety of situations

• Is used to working at a fast pace and is organised

Join us as a Customer Care Executive and contribute your customer service expertise to our team. Apply today