Service Coordinator

Why Work at Rehlko

Our work is guided by our purpose: creating an energy‑resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever‑changing landscape, and keeping up with the pace required to create solutions for today’s world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast‑moving world. We provide:

• Competitive compensation and benefits
• Work‑life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Service Co‑ordinators role is to ensure that all Field Service Engineers/Technicians are in the right place at the right time, fully equipped and with correct booking information. To ensure that all scheduled Preventative Maintenances (PMs) are booked within KPIs, all service calls are allocated to SLAs, and enquiries receive the appropriate timely response. Ensuring customers’ expectations are met and that 100% customer satisfaction is achieved.

• To receive and direct incoming service enquiries, to allocate engineering resources, to ensure the enquiry receives the appropriate response and is closed to a satisfactory conclusion in a timely manner.
• Maintain the bookable PM backlog below 50 whilst ensuring PMs are booked within KPI (+/-2 weeks of due date).
• Identify and manage PMs that are due/overdue/on hold via the unassigned list.
• Manage the monthly booking of scheduled PM bookings, to ensure customers are offered scheduled PMs appropriately within KPI.
• Manage Key Accounts PMs, ensuring scheduled on site and all spreadsheets are kept up to date.
• Manage engineer calendar and ensure all entries are confirmed within 48 hours of the date.
• Ensure that generic SMOWs are sent with all PM bookings, that any site specific SMOWs are agreed by Technical Support for final sign off before sending to the customer and engineer.
• Ensure all scheduled PMs have the appropriate Field Service Engineers and/or Technicians allocated with the correct timings.
• Ensure that all Field Service Engineers and/or Technicians are kept fully aware of where they are supposed to be, when they are supposed to be there and what they are expected to do when there, including any site‑specific instructions & SMOWs.
• Managed third party PMs, specifically ensuring the correct third party is booked, generator spreadsheet updated, and reports received and filed in calendar entry in a timely manner.
• Work with all FM companies to manage their specific Portal requirements as they arise.
• Manage requirements for all requests for work permits as they arise.
• Management of security requirements and liaise with to…