Technical Service Manager

Place of Work: Hartley Wintney, Hampshire
Holidays:23 days + bank holidays
Contract: Permanent, full time
Benefits: Company car or allowance, Pension Scheme (Auto Enrolment)
Start Date:ASAP

• Manage the delivery of commercial HVAC, refrigeration and FM service operations, including engineer rota’s, standby cover, daily and weekly scheduling, training and annual leave.
• Lead, motivate and manage engineers and subcontractors to ensure a responsive, professional and efficient service operation.
• Overall responsibility to engineers – ensuring they are up to date with training, certifications and competency requirements relevant to the work they undertake. Carry out regular site inspections and annual reviews.
• Oversee the day-to-day operation of the operations department, ensuring contractual, statutory/mandatory jobs are planned, scheduled, completed, reported accurately and followed up quickly.
• Provide technical support and guidance to engineers across service, maintenance, repairs and remedial works.
• Interpret technical requirements from engineers and clients to support the procurement of spare parts, repairs and remedial solutions.
• Manage small works projects across the HVAC+R industry from initial scope through to completion, ensuring quality, safety and client satisfaction.
• Coordinate labour, materials and subcontractor resources to maintain service efficiency and high standards of delivery.
• Oversee the accurate mobilisation of new service agreements, including preliminary site surveys, asset verification and service set-up activities.
• Build strong working relationships with key clients and regularly attend site meetings, supervise works, audit service delivery and oversee critical works when required.
• Prepare and present quotations, service updates, proposals, reports and correspondence clearly and professionally to both technical and non-technical stakeholders.
• Be commercially aware and produce realistic quotations for service, repairs, remedial works and small projects across HVAC+R operations.
• Maintain strong supplier and subcontractor relationships to support service performance, availability and value for money.
• Monitor departmental performance, workload and financial outcomes, reporting key updates and profitability to management.
• Manage Health & Safety responsibilities in line with company procedures, including compliance, toolbox talks, safe working practices, risk awareness, RAMS.
• Support the maintenance of company accreditations and quality standards, including ISO 9001 and other relevant compliance requirements.

• Strong technical knowledge of commercial HVAC and refrigeration systems is essential.
• Industry experience within commercial HVAC, refrigeration or building services is essential.
• Previous experience in a service management, technical support or operational leadership role.
• A sound understanding of Health & Safety requirements, industry standards and current legislation.
• Ability to support engineers technically and communicate confidently with both technical and non-technical clients.
• Commercial awareness, with the ability to prepare quotations and assess remedial and repair requirements.
• Strong organisational skills, good time management and the ability to prioritise a varied workload.
• A proactive and professional approach, with strong communication skills, attention to detail and good IT literacy.
• A positive, optimistic attitude with the ability to motivate and develop a high-performing team.
• Relevant qualifications, together with the willingness and capability to learn new systems, standards and legislation.